My new Aspire 3 serie N20C5 SNID:XXXXis blinking when it restarts! What to do?

SevCue
SevCue Member Posts: 3 New User
edited October 2023 in Aspire Laptops

I just bought the Aspire 3 series N20C5 SNID:XXX, I followed the instructions for installation, and everything worked fine, I was able to see my email, then the Aspire had more updates to download and install, not all the downloads were completed but it asked me to restart. When it turned back on, it was blinking, and impossible to do anything. It flashes, we see the wallpaper for half a second then a gray background, then the wallpaper and so on. I can just turn it off. What to do?

[Edited the thread to add issue detail]

Answers

  • Jack22
    Jack22 ACE Posts: 4,036 Pathfinder

    @SevCue

    Try to check the cables and also go to BIOS and check do you see the same issue

    Click on 'Yes' if the comment answers your question!
  • SevCue
    SevCue Member Posts: 3 New User

    Thank you for your prompt response.

    There are no cables.

    I forgot to mention that after restarting, the Aspire works fine. It's when I put in the pin code and log into my account that the flashing starts. I think it's the configuration I made that is causing the problem. Is there a way to not log into my account and reset the data? Return to factory settings?

  • Jack22
    Jack22 ACE Posts: 4,036 Pathfinder
    Click on 'Yes' if the comment answers your question!
  • SevCue
    SevCue Member Posts: 3 New User

    I look the link you gave me for how to factory reset, but when the Aspire starts there is the Acer logo, no Window logo at startup and unfortunately I do not have a menu bar, nor the Window logo I have no accessible function except 4 icons at the bottom right of the screen: keyboard language, wifi, accessibility, power. And I can put the pincode, that's all. The "forgot my pin" function does not work. What to do? Thank you