Acer Nitro [5] AN515-57 Laptop Battery does not last long and Warranty Question

Lonn48
Lonn48 Member Posts: 2 New User
edited November 2023 in Nitro Gaming

My Nitro laptop battery is supposedly in "Good" health when I check it in the Acer Care Center. Then why does the battery not even last two hours on a full charge of 80% - 100%? It has been doing this since I purchased it back in July of this year. Also, when I disconnect the AC DC-in unit, the battery quickly drains to less than 10% in less than an hour! That is definitely not normal or good. Acer online support is so bad that all you get when trying to start a chat session is a 403 Error again and again. The phone support number does you no good either, you are put on hold or disconnected before you get any help. Can somebody please help me and thank you.

[Edited the thread to add issue detail]

Answers

  • Jack22
    Jack22 ACE Posts: 4,200 Pathfinder

    @Lonn48

    Try the below step for better battery

    1. Change the Power Mode.
    2. Reduce Screen Brightness.
    3. Turn on 'Battery Saver'
    4. Detect and Disable Battery-draining Apps.
    5. Disable Background Apps to Improve Battery Life.
    6. Change Power and Sleep Settings.
    7. Disable UI Animations and Shadows.
    8. Turn off Bluetooth and Wi-Fi when not in use. 

    Click on 'Yes' if the comment answers your question!
  • Lonn48
    Lonn48 Member Posts: 2 New User

    I appreciate the reply and can use it, but it still doesn't explain why the battery is so weak or poor.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,589 Pathfinder

    @Lonn48

    A gaming laptop battery does not last long. It will last about 2 to 3 hours max depending on the usage and the brightness. I have to turn the keyboard backlight off, change the brightness to 30%, and close most of the background apps.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Puraw
    Puraw ACE, Member Posts: 14,505 Trailblazer

    and don't use the battery charge limit option in Acer Care Center, let the battery always charge to 100%, leaving the power adapter plugged in 24/7 has no detrimental effect on battery wear, that is a myth debunked by science.

  • JJ_Hou
    JJ_Hou Member Posts: 1 New User

    hi
    i saw similar gd questions raised but not allowed to leave comments so i hve to hijack here, sorry!

    https://community.acer.com/en/discussion/565404/acer-spin-5-battery-life-problematic

    some of u raised to reset the battery, i tried to
    but how do i know whether the battery is successfully reset? will it has a sound or alarm, nothing was sounded
    after 20secs, i switch on the computer, it looked as per normal? my stuff remained on the laptop as per normal, is that ok?

    This is my battery report:

    What is a connected standby and how do i know whether connected standby when it is not relying on electricity/powerplug/AC ?
    how is the report?

    Current estimate of battery life based on all observed drains since OS install:

    Sometimes it is 5% and at times 733 % / 16 h ? what does this means for batt life?

    Recent usage

    Power over the last 3 days

    START TIME

    STATE

    SOURCE

    CAPACITY REMAINING

    2024-06-2717:13:15

    Connected standby

    Battery

    100 %

    40,902 mWh

    17:13:15

    Suspended

    100 %

    40,902 mWh

    17:13:51

    Connected standby

    Battery

    99 %

    40,702 mWh

    17:14:26

    Active

    Battery

    99 %

    40,425 mWh

    19:39:39

    Connected standby

    Battery

    5 %

    2,156 mWh

    19:39:44

    Suspended

    5 %

    2,141 mWh

    08:50:14

    Report generated

    Battery

    94 %

    38,716 mWh

    Battery usage

    Battery drains over the last 3 days

    START TIME

    STATE

    DURATION

    ENERGY DRAINED

    2024-06-2717:13:15

    Connected standby

    0:00:00

    -

    -

    17:13:51

    Connected standby

    0:00:35

    1 %

    277 mWh

    17:14:26

    Active

    2:25:13

    93 %

    38,269 mWh

    19:39:39

    Connected standby

    0:00:04

    -

    15 mWh

    2024-06-2801:25:10

    Connected standby

    0:00:00

    -

    -

    16:59:03

    Connected standby

    0:00:35

    -

    138 mWh

    16:59:38

    Active

    0:15:09

    7 %

    2,788 mWh

    2024-06-2911:18:54

    Connected standby

    0:00:00

    -

    -

    11:19:33

    Connected standby

    0:00:35

    -

    200 mWh

    11:20:08

    Active

    0:22:31

    12 %

    4,990 mWh

    11:42:39

    Connected standby

    0:00:01

    -

    -

    17:35:30

    Connected standby

    0:00:35

    -

    170 mWh

    17:36:05

    Active

    0:38:02

    19 %

    7,561 mWh

    2024-06-3008:39:09

    Connected standby

    0:00:00

    -

    -

    08:39:44

    Connected standby

    0:00:35

    1 %

    231 mWh

    08:40:19

    Active

    0:09:55

    4 %

    1,832 mWh

    Current estimate of battery life based on all observed drains since OS install

    Since OS install

    3:14:20

    21:03:2176 % / 16 h

    4:24:59

    28:42:4456 % / 16 h