Acer Nitro [5] AN515-57 Laptop Battery does not last long and Warranty Question

My Nitro laptop battery is supposedly in "Good" health when I check it in the Acer Care Center. Then why does the battery not even last two hours on a full charge of 80% - 100%? It has been doing this since I purchased it back in July of this year. Also, when I disconnect the AC DC-in unit, the battery quickly drains to less than 10% in less than an hour! That is definitely not normal or good. Acer online support is so bad that all you get when trying to start a chat session is a 403 Error again and again. The phone support number does you no good either, you are put on hold or disconnected before you get any help. Can somebody please help me and thank you.

[Edited the thread to add issue detail]

Accepted answers

All comments

Jack22

@Lonn48

Try the below step for better battery

Change the Power Mode.
Reduce Screen Brightness.
Turn on 'Battery Saver'
Detect and Disable Battery-draining Apps.
Disable Background Apps to Improve Battery Life.
Change Power and Sleep Settings.
Disable UI Animations and Shadows.
Turn off Bluetooth and Wi-Fi when not in use.

Lonn48

I appreciate the reply and can use it, but it still doesn't explain why the battery is so weak or poor.

AnhEZ28

@Lonn48

A gaming laptop battery does not last long. It will last about 2 to 3 hours max depending on the usage and the brightness. I have to turn the keyboard backlight off, change the brightness to 30%, and close most of the background apps.

Puraw

https://community.acer.com/en/discussion/692882/acer-nitro-5-an515-57-laptop-battery-problems-and-warranty-question

and don't use the battery charge limit option in Acer Care Center, let the battery always charge to 100%, leaving the power adapter plugged in 24/7 has no detrimental effect on battery wear, that is a myth debunked by science.

JJ_Hou

hi
i saw similar gd questions raised but not allowed to leave comments so i hve to hijack here, sorry!

https://community.acer.com/en/discussion/565404/acer-spin-5-battery-life-problematic

some of u raised to reset the battery, i tried to
but how do i know whether the battery is successfully reset? will it has a sound or alarm, nothing was sounded
after 20secs, i switch on the computer, it looked as per normal? my stuff remained on the laptop as per normal, is that ok?

This is my battery report:

Battery report as at end june 2024 v beginning 2024.docx

What is a connected standby and how do i know whether connected standby when it is not relying on electricity/powerplug/AC ?
how is the report?

Current estimate of battery life based on all observed drains since OS install:

Sometimes it is 5% and at times 733 % / 16 h ? what does this means for batt life?

Recent usage

Power over the last 3 days

START TIME	STATE	SOURCE	CAPACITY REMAINING
2024-06-2717:13:15	Connected standby	Battery	100 %	40,902 mWh
17:13:15	Suspended		100 %	40,902 mWh
17:13:51	Connected standby	Battery	99 %	40,702 mWh
17:14:26	Active	Battery	99 %	40,425 mWh
19:39:39	Connected standby	Battery	5 %	2,156 mWh
19:39:44	Suspended		5 %	2,141 mWh

































08:50:14	Report generated	Battery	94 %	38,716 mWh

Battery usage

Battery drains over the last 3 days

START TIME	STATE	DURATION	ENERGY DRAINED
2024-06-2717:13:15	Connected standby	0:00:00	-	-

17:13:51	Connected standby	0:00:35	1 %	277 mWh
17:14:26	Active	2:25:13	93 %	38,269 mWh
19:39:39	Connected standby	0:00:04	-	15 mWh

2024-06-2801:25:10	Connected standby	0:00:00	-	-

16:59:03	Connected standby	0:00:35	-	138 mWh
16:59:38	Active	0:15:09	7 %	2,788 mWh






2024-06-2911:18:54	Connected standby	0:00:00	-	-

11:19:33	Connected standby	0:00:35	-	200 mWh
11:20:08	Active	0:22:31	12 %	4,990 mWh
11:42:39	Connected standby	0:00:01	-	-

17:35:30	Connected standby	0:00:35	-	170 mWh
17:36:05	Active	0:38:02	19 %	7,561 mWh

2024-06-3008:39:09	Connected standby	0:00:00	-	-

08:39:44	Connected standby	0:00:35	1 %	231 mWh
08:40:19	Active	0:09:55	4 %	1,832 mWh