Acer Aspire 3 says now that "Computer started unexpectedly, or and unknown error occurred.

Options
HannaV
HannaV Member Posts: 2 New User
edited October 2023 in Windows 11

Hi

I just ordered a new laptop -Acer Aspire 3 with win 11- and was doing setup for it when it got somehow jammed. Then when I was trying to reset it to it's preferences (by removing microsoft accounts etc) and start the process again, it says now that "Computer started unexpectedly, or and unknown error occurred. Windows-installation cannot be continued. You can install Windows by restarting Computer again by choosing OK and start the installation again" . - And when I press OK it just get's me back at this same screen and leaves me to it.

So what should I do now? Does my guarantee cover this kind of error?

Thank you for advance.

[Edited the thread to add issue detail]

Answers

  • Commodore_1995#
    Options

    Hello! Please provide the exact model. Example: AN515-55-5890. What happens when you press alt+f10 before the acer logo?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HannaV
    HannaV Member Posts: 2 New User
    Options

    A314-35-P8

    It actually let me enter this bluescreen -Mode now ! Yes! Just don't know what I should do next abd that I don't screw this up 🙈

  • Puraw
    Puraw ACE, Member Posts: 9,627 Trailblazer
    Options

    Maybe you deleted your User Profile by mistake, read this how to recover:
    https://www.thewindowsclub.com/deleted-user-profile-by-mistake-and-now-cant-login
    When in a bind bring your laptop to Acer Services in your country to reset the laptop to factory defaults, normally without charges or a small service fee may be charged ($25 in the Philippines).

  • Commodore_1995#
    Options
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 32,304 Trailblazer
    Options

    Use the Alt-F10 at startup method to reset to factory defaults, then restart the initial configuration from where you were when you first turned it on.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.