PH18-71 A recent update has broken dts audio, the equalizer no longer is accessible.

HammondComputers
HammondComputers Member Posts: 5 New User
edited October 2023 in Predator Laptops

A recent update has broken dts audio, the equalizer no longer is accessible. I have spent hours reinstalling drivers to no avail. Also the dts files on the support site only partially work. the main dts file will install. the dts apps or consoles will NOT install. Windows 11 thinks they are outdated or something. If anyone figures this out, or acer provides an update that will be great :)

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,064 Trailblazer
    edited October 2023

    First uninstall DTS completely off your laptop through Device Manager and Control Panel and then reinstall everything from the Acer Predator PH18-71 Product Support page and install the drivers below, as the DTS interconnects with other audio drivers in your laptop and you might need to refresh and/or update other audio drivers like the Intel (use the Intel® Driver & Support Assistant) and also uninstall and do a clean install of the NVidia graphics and audio drivers, and see if DTS is installing and working properly.

    If DTS doesn't work then uninstall DTS completely and get rid of it, as FXSound is much better and simpler and it's a FREE 😁 hurrah sound enhancer and its better than DTS, as its got allot of equalized sound pre settings addons for Rock, Jazz, Classical etc etc. I use FXSound on my Nitro laptop and I get excellent sound.

    XPERI DTS

    XPERI DTS

    XPERI

    2023/02/14

    1.11.2.0

    519.56 MB

    Download

    XPERI DTS Utility (DTS sound)

    XPERI DTS Utility(DTS sound)

    XPERI

    2023/02/14

    2022.4.2.0

    367.93 MB

    Download

    XPERI DTS Utility (DTS Console)

    XPERI DTS Utility(DTS Console)

    XPERI

    2023/02/14

    1.11.7.0

    100.9 MB

    Download

  • HammondComputers
    HammondComputers Member Posts: 5 New User

    the Nvidia drivers i havnt tried yet, the rest ive tried multple times. i have even tried with revouninstaller Also, the DTS driver from acers support site installs. Windows blocks both dts Utilites as well as the realtek console from installing.

    currently using apo equalizer and peace. works fine most of the time.