Keypad mouse won’t do anything I’m not sure what to do to fix it!

Loganhurt27
Loganhurt27 Member Posts: 1 New User
edited October 2023 in Chromebooks

my keypad and mouse won’t do anything and it won’t even show the little mouse on the screen! I’m not sure what to do to fix it! Can anyone help me please?

[Edited the thread to add model name to the title and add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,176 Trailblazer
    edited October 2023

    You mean Touchpad or the numerical keypad at the right side of your keyboard? if you don't have an Android, for a keypad issue, uninstall the keyboard driver in Windows Device Manager: Standard PS/2 Keyboard and just reboot. If you mean Touchpad:
    First check that your touchpad is turned on with the special FN keyboard key (finger sign) and check in Windows if touchpad is on (type touchpad in the Search bar) Use an USB external mouse till you fixed your problem. If you still don't have touchpad working, you have to uninstall the touchpad drivers with Device Manager (12C HID Device and Touchpad). Make sure Internet is working and reboot.

  • billsey
    billsey ACE Posts: 34,715 Trailblazer

    We can't provide any more detailed suggestions without knowing what computer you have. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.