Acer Nitro 5 AN515-43-R3TY power and charging light blinking

BunE

So, I bought a third-party charger back in September 3 of this year. Everything was the same on the spec sheet except for the DC size, which was 5.5 x 11.7mm instead of 5.5 x 10.0mm. I asked the salesperson/technician, 'Besides it being loose, it should work fine, right?' and they said yes. After using the charger for a month now, it occasionally shows the blinking power and charger light during high performance. The charger is still under warranty. What should I do now?

I'm now even suspecting if the battery or charging port has the problem.

Puraw

https://community.acer.com/en/discussion/692432/acer-nitro-5-an515-43-r3ty-power-and-charging-light-blinking

You wrote: "5.5 x 10.0mm"?

I think you may have the inside diameter of the pin barrel confused, that should be 1.7mm (see picture) not 11.7mm and the original pin may have been 1.1mm inside diameter not 10.0mm which explains why the 1.7mm plug hangs loose in the DC port (almost 2x the pin diameter inside the DC jack of your DC port). This is a very bad situation as it must be a perfect tight fit with an audible click when the plug is fully inserted in the DC port and could well explain your charging issues. There are no 5.5mm x 1.1mm plugs only 3.0mm x 1.1mm, are you sure about the original plug size being 5.5mm? A 5.5mm would not fit in a 3.0mm DC port unless you force it in and break the port. Metal barrel Pin length is 9.5 mm, maybe that is the 10.0mm you mentioned? If the DC port of your laptop indeed supports 5.5mm x 1.7mm x 9.5mm than you probably have the correct adapter. You can get a new adapter between $20-$30 online so that is not a big deal, good batteries are twice that much.

Puraw

https://community.acer.com/en/discussion/692432/acer-nitro-5-an515-43-r3ty-power-and-charging-light-blinking

You wrote: "5.5 x 10.0mm"?

I think you may have the inside diameter of the pin barrel confused, that should be 1.7mm (see picture) not 11.7mm and the original pin may have been 1.1mm inside diameter not 10.0mm which explains why the 1.7mm plug hangs loose in the DC port (almost 2x the pin diameter inside the DC jack of your DC port). This is a very bad situation as it must be a perfect tight fit with an audible click when the plug is fully inserted in the DC port and could well explain your charging issues. There are no 5.5mm x 1.1mm plugs only 3.0mm x 1.1mm, are you sure about the original plug size being 5.5mm? A 5.5mm would not fit in a 3.0mm DC port unless you force it in and break the port. Metal barrel Pin length is 9.5 mm, maybe that is the 10.0mm you mentioned? If the DC port of your laptop indeed supports 5.5mm x 1.7mm x 9.5mm than you probably have the correct adapter. You can get a new adapter between $20-$30 online so that is not a big deal, good batteries are twice that much.

BunE

https://community.acer.com/en/discussion/comment/1231935#Comment_1231935

Okay, I thought 5.5 x 1.7 meant barrel thickness and length. That aside, I remeasure my old and current charger. I stuck a toothpick inside the barrel then marked where it landed and measured the diameter of the toothpick. The old charger is 5.5 x 1.7 while the new one is 5.5 x 1.7 as well but it wasn't near the mark on the toothpick where the old charger was at. It's either that my old charger is 5.5 x 1.8 or the new one is 5.5 x 1.6.

It's incrediblely frustrating that buying a charger isn't a straight foward process (in my case), and I've wasted so much money on this process.

Puraw

https://community.acer.com/en/discussion/comment/1231944#Comment_1231944

Yes, P3,400 is too much, I too live in the Ph and your adapter should not cost more than P1,300 incl. shipping: https://shopee.ph/19V-7.1A-135W-Acer-Nitro-5-Original-Charger-Adapter-For-AN515-43-AN515-53-ASPIRE-V15-Laptop-i.697564471.15891258208

Acer Services have a great team in Manila: https://www.acer.com/ph-en/support/index.html , bring your laptop there, "first come first served" basis, and ask to check the DC port and if it is worn out to replace that port. Also bring your adapter so they can check it. E-mail address is ACER Contact Center Operations Tel: 028-555-2300 E-mail: aphi.service@acer.com, Darryl Cruz helped me with my laptop.

BunE

https://community.acer.com/en/discussion/comment/1231947#Comment_1231947

I guess I was scammed in Gilmore. That aside, thanks for the advice, cheers.

Puraw

https://community.acer.com/en/discussion/comment/1232087#Comment_1232087

I don't even bother with Gilmore anymore, buy all my stuff from Villman online and collect in Glorietta Mall Makati City, not been scammed yet.
Cheers.

BunE

https://community.acer.com/en/discussion/comment/1231947#Comment_1231947

Which store are you refering to in from this list?

How much would the DC port replacement cost?

Puraw

https://community.acer.com/en/discussion/comment/1232090#Comment_1232090

MASTER ASP? (my 2023 e-mails are signed with: Highpoint Service Network Philippines)
Acer Philippines Inc.
1172-1180 President Quirino Avenue Extension Paco Manila
(02) 8-555-2300
Mon-Sat (8:30am-5:30pm)

Acer Building.jpg

ACER MAP.JPG

Acer PHP charges.jpg

E-mail them first if Master Asp is the same outfit as HSNP and if Darryl Cruz is still working there, they know me as Frank. No idea what they would charge for a port replacement, but it won't be much, finding the spare parts may be the issue.

BunE

https://community.acer.com/en/discussion/comment/1232093#Comment_1232093

Just to be clear, I'll email "aphi.service@acer.com" with the question "Is Master Asp is the same outfit as HSNP"? Am I getting that right?

Puraw

https://community.acer.com/en/discussion/comment/1232115#Comment_1232115

Sorry for delay, my internet was down.

Yes, tell them you were directed to Highpoint Service Network Philippines for Acer Services and is that now Master ASP but still the same people or a new company and is Darryl Cruz still there. If this is a completely new shop, same building I cannot vouch for their services.

BunE

@Puraw

I know this is late but the things I should look out for are:

1. The voltage, ampere, and wattage should be 1-to-1.
2. There should a snap and clicking feel when plugging the charger.
3. It should be snug where there's little to not wiggling and that it shouldn't slide off.

Is that correct?