Acer Nitro 5 AN515-54-5812 Wifi Keeps dropping, Please help

Irishdevil1165
Irishdevil1165 Member Posts: 6

Tinkerer

edited October 10 in Nitro Gaming

Hi all,

I'll be honest I'm not tech smart. But my Acer Nitro 5 laptop wont hold a network connection. I keep going to turn wifi back on but the button literally disappears. I am CONSTANTLY rebooting my laptop. I literally can't do anything on here because it'll drop wifi. I have looked in device manager to update drivers and it constantly says "It's the best driver available". I'm getting very angry with this. Thank you in advanced.

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 5,188 Pathfinder

    Find out if this is your router/hotspot causing the disconnects or your system by connecting a LAN cable to your router and Ethernet port and connect to a different Wi-Fi hotspot, outside in a public place.

    If LAN has the same problem, it may be your server (ISP) that switches DNS or channel, try to simplify your network properties to IPv4 only:

    Try also to turn off Windows Defender and disable all 3rd-party AV and browsers.


  • Irishdevil1165
    Irishdevil1165 Member Posts: 6

    Tinkerer

    Could you please explain how you got to that point, sorry.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 10,599 Trailblazer

    Hi @Irishdevil1165 please indicate the exact model of your computer and the version of Windows installed.

    It is connected to a 2.4Ghz Wi-Fi network. or at 5Ghz?

    Is it too far from the router?
    If it is, stand right next to the router and check if outages also occur.

    Thank you.
    All the best.

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Irishdevil1165
    Irishdevil1165 Member Posts: 6

    Tinkerer

    I have a AN515-54-5812, and I am unsure of the wifi, it is home wifi. Which is all I know. I have Window 11 home

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,270 Pathfinder
    edited October 1

    @Irishdevil1165 go to the device manager, check the name of the Wifi card, and search that card name for the latest driver on Intel website.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Alejandro_AC
    Alejandro_AC ACE Posts: 10,599 Trailblazer
    edited October 1

    Try these procedures:

    Disable the adapter shutdown option:

    Open Device Manager:
    Windows key + R and type:
    devmgmt.msc
    ok
    Deploy Network Adapters.
    Right-click on Ethernet/Wireless Adapters and click Properties.
    Click Power Management.
    Clear the check mark next to Allow the computer to turn off this device to save power.
    Click OK
    Check

    Reset TCP/IP settings on your PC:

    Right click on the Windows prompt and open Terminal (admin)
    In the window type "netsh int ip reset resetlog.txt" without the quotes and press enter.
    Restart your PC and check.

    Resetting the Winsock catalog may also help you:

    Right click on the Windows prompt and open Terminal (admin)
    In the window that opens type "netsh winsock reset" without the quotes and press enter.
    Restart your PC and check.

    Thank you.
    All the best.

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Irishdevil1165
    Irishdevil1165 Member Posts: 6

    Tinkerer

    Sorry lads. Been a hectic week. Booted up my laptop and I found in the device manager. The "Intel(R( Wireless AC 9560 160MHz. Is not working, it says "Code 10" and the device cannot start. I'm starting to believe that's the culprit

  • eGomes
    eGomes Member Posts: 1,752 Mainframe Wrangler
    edited October 8

    "Minha cara, antes e depois de comprar um Aspire 5 A515-45G…" 🤨

  • Alejandro_AC
    Alejandro_AC ACE Posts: 10,599 Trailblazer

    Code 10 is an incorrect driver:

    Thank you.
    All the best.

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Irishdevil1165
    Irishdevil1165 Member Posts: 6

    Tinkerer

    Well. I added the driver that eGomes provided and it's still happening.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 10,599 Trailblazer

    Uninstall the one from Intel and please install the one provided by Acer for your computer, restart and go to Windows Update:

    But this driver is for Windows 10, do you have Windows 10 or Windows 11 installed?

    All the best.

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Irishdevil1165
    Irishdevil1165 Member Posts: 6

    Tinkerer

    Windows 11 is what I

  • Alejandro_AC
    Alejandro_AC ACE Posts: 10,599 Trailblazer

    Okay, although Acer does not yet have the drivers for Windows 11, in this case the Intel ones should have worked, but since you still have problems, try installing the Acer ones and uninstall the Intel ones, restart, go to Windows Update and check the behavior of the WiFi device again.

    All the best.

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • eGomes
    eGomes Member Posts: 1,752 Mainframe Wrangler
    edited October 9

    It is also possible that error code 10 is being caused by:

    • Fast startup;
    • Device (LowerFilters / UpperFilters);
    • Wireless AutoConfig Service (WlanSvc) isn't running.

    "Minha cara, antes e depois de comprar um Aspire 5 A515-45G…" 🤨