Acer Nitro 5 AN515-55-57 Not Working After SSD & RAM Upgrade

Joesss
Joesss Member Posts: 3 New User

Hello, I'm currently having issues with my Acer Nitro 5. I decided to upgrade it with better RAM and a better M.2 SSD card and changed the thermal paste while I was at it. Everything worked out great during the windows installation, after it ran into Windows I gave it a few minutes and then began updating it. The windows update got stuck on 33% and that's when I decided to shut off the computer. Now whenever I try to turn on the computer it gives me a black screen, I don't think electricity is getting to it, nor the keyboard as the capslock light doesn't turn on. I'm not sure what to do at this point, I placed back all the old stuff that hasn't worked, I then disconnected the battery and its little cousin (the round thing, not sure of its name) for around 10 minutes and nothing has changed, I'm pretty lost here and need some guidance.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,685 Trailblazer

    Hope you shut down completely and that the laptop was not in sleep or Hybrid mode (Fast Startup) and you disconnected the battery before you installed the RAM and SSD. You may have aborted a major Windows update that can brick a laptop. See if you can still boot to BIOS with F2, in BIOS press F9 (reset) and save settings on exit. Try to boot to Windows, if no response or just some blinking lights you should try to boot with a Windows Recovery flash drive (not the ISO drive by RUFUS) made with your Windows version or on another PC with the same Windows version. Browse this community how to do that. Once booted with the recovery drive you see a blue screen with Troubleshoot options to uninstall an update, restore to an earlier point and Reset this PC. you can try all 3.

    If you cannot boot to BIOS, I recommend bringing your laptop to Acer Services in your country to reset the system to factory defaults. Include or replace the original SSD, RAM and your power adapter.

  • Joesss
    Joesss Member Posts: 3 New User

    The screen remains black, it doesn't light up when I turn it on, nor does the keyboard work.

    I'm not sure if it's an hardware issue from the thermal paste or windows busting the computer.

  • Joesss
    Joesss Member Posts: 3 New User

    So I did some more digging and decided to remove all the Thermal Paste.

    heres 3 little slots on the CPU that don't have any bricks could that be an issue?