Acer Spin 1 SP114-31 Series Booting Issue

D7
D7 Member Posts: 1 New User

The laptop is fully charged (blue indicator light) but won't boot properly.

When I turn it on unplugged the indicator light and keyboard light turns on, turns off again for a moment, and then stays on. The laptop can then only be turned off by holding the on/off button.

When I plug in the charger, the device auto boots and just stays on, when I hold the on/off button the laptop turns off for a moment and then turns on again l.

During this entire time the screen stays off. The sound indicating if the charger is being plugged in/out still happens.

I would be happy about any help!

Answers

  • billsey
    billsey ACE Posts: 34,932 Trailblazer

    Two things to check… Shine a flashlight at the black screen at an angle to see if you can find faint traces of the normal login screen. If so then likely the screen backlight has failed and the rest of the system is still working. if that doesn't help plug an external monitor or TV into the HDMI port. If that screen comes up then the display has failed in some way. If nothing comes up there the problem is more likely to be the computer itself than the display.

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