Acer Predator Helios 16 Odd Staining on the cooler

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Stiltonpie
Stiltonpie Member Posts: 46 Enthusiast WiFi Icon
edited September 2023 in Predator Laptops

Hello,

i opened up my Acer Predator Helios 16 (NH.QJSEK.008) to upgrade my ram and noticed these stains on my coolers.

Is this normal or is it something to do with the LIQUID METAL Thermal Grease?

[Edited the thread to add model name to the title]

Answers

  • StevenGen
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    If the laptop functions 100% I wouldn't worry about it, also be aware that taking and/or opening a new laptop and even upgrading ram in the first 12 months of the Acer warranty of your laptop, can void your Acer warranty, so check up on your countries warranty rules and ask Acer. If you are worried about these stains, then either take/send your laptop to Acer Tech Support and get them to take and inspect the thermal module and what has happened to the paste, as those stains should not be there.

  • Stiltonpie
    Stiltonpie Member Posts: 46 Enthusiast WiFi Icon
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    Thanks for getting back to me. Lap works fine and I have emailed tech support and awaiting response. Further investigation has shown other people with similar issues and its reported that its Silicone oil coming off of thermal pads. I shall await the reponse from the techs but upon closer inspect it does look like oil.

  • Stiltonpie
    Stiltonpie Member Posts: 46 Enthusiast WiFi Icon
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    Techs got back to me and said it's fine and not to be concerned.