Unexpected External HDD Behavior when plugged in to USB-A ports — 100% Usage and Stuttering ?

Ironash Member Posts: 2 New User

The problem:

When any of my external hard drives are plugged in to any of the three USB-A ports they go to a 100% usage and stutters, this is particularly obvious when a playing video as the video stops to load the content and at the time it stops you can observe a 100% HDD usage in the task manager.

The trigger: Plugging any storage devices to any of my USB-A ports make it "stutter".

Current make-do solution:  Plug the devices on the usb-c ports instead.

Expected Behavior: There should be no stuttering and the drives should works properly under USB-A ports.

Things I have verified: 

  • Inspected the external hard drives smart values and confirmed that they are in good condition (CrystalDisikInfo)
  • Hearing the drives (No ticking sound or odd sounds).
  • Updated Windows System.
  • Plugging in the laptop.
  • Using different cables.
  • Defragmenting and troubleshooting the drives.
  • Disabling the USB selective suspend setting.
  • Changing the power mode to "Best performance" under Power, Sleep, and Battery settings.

System specifications:

Laptop model: Acer Nitro 5 AN515-50YE

Operating System: Windows 11 22H2 (2261.2283)



Host Name:                 LAPTOP-OMCN7CK7

OS Name:                   Microsoft Windows 11 Home Single Language

OS Version:                10.0.22621 N/A Build 22621

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          D4L3

Registered Organization:   N/A

Product ID:                00356-24602-84731-AAOEM

Original Install Date:     11/04/2022, 10:09:08 am

System Boot Time:          09/26/2023, 5:52:04 pm

System Manufacturer:       Acer

System Model:              Nitro AN515-58

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                           [01]: Intel64 Family 6 Model 154 Stepping 3 GenuineIntel ~3100 Mhz

BIOS Version:              Insyde Corp. V1.09, 05/06/2022

Windows Directory:         C:\WINDOWS

System Directory:          C:\WINDOWS\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC+08:00) Kuala Lumpur, Singapore

Total Physical Memory:     16,088 MB

Available Physical Memory: 5,573 MB

Virtual Memory: Max Size:  31,448 MB

Virtual Memory: Available: 17,125 MB

Virtual Memory: In Use:    14,323 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\LAPTOP-OMCN7CK7

Hotfix(s):                 4 Hotfix(s) Installed.

                           [01]: KB5029921

                           [02]: KB5012170

                           [03]: KB5030219

                           [04]: KB5028756

Network Card(s):           5 NIC(s) Installed.

                           [01]: Killer(R) Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW)

                                 Connection Name: Wi-Fi

                                 DHCP Enabled:    Yes

                                 DHCP Server:

                                 IP address(es)


                                 [02]: fe80::1415:b315:1c5c:487b

                           [02]: Killer E2600 Gigabit Ethernet Controller

                                 Connection Name: Ethernet

                                 Status:          Media disconnected

                           [03]: Bluetooth Device (Personal Area Network)

                                 Connection Name: Bluetooth Network Connection

                                 Status:          Media disconnected

                           [04]: Windscribe VPN

                                 Connection Name: Local Area Connection

                                 Status:          Media disconnected

                           [05]: Windscribe Windtun420

                                 Connection Name: Local Area Connection 2

                                 Status:          Media disconnected

Hyper-V Requirements:      A hypervisor has been detected. Features required for Hyper-V will not be displayed.


Thanks in advance.