Acer Nitro 5 AN515-43 Laptop Hanging after forgetting to remove battery before removing the RAM

AkiraaaTokita

I own the Acer Nitro 5 AN515-43 model, and I attempted to upgrade my RAM from 8GB to 16GB. Unfortunately, I confirmed that the replacement RAM was defective, and during the troubleshooting process, I forgot to disconnect the battery before removing the RAM. As a result, my laptop now experiences hanging issues during boot, goes to diagnosing your pc and hangs, and sometimes when waking from sleep mode. Additionally, it hangs when entering the password after sleep mode.

[Edited the thread to add model name to the title]

Puraw

https://community.acer.com/en/discussion/691479/laptop-hanging-after-forgetting-to-remove-battery-before-removing-the-ram

Ryzen are very finnicky with RAM timing and kits, what exactly did you try to install and what type (1 x 8GB 2400 MHz) was originally installed? Try one of the 8GB DDR4 tested in Benchmark like the Hynix HMA81GS6JJR8N-VK 1x8GB
https://www.userbenchmark.com/System/Acer-Nitro-AN515-43/149433

If no results I recommend bringing the laptop to Acer Services in your country, it may just need a reset of the BIOS or reprogramming of the EPROM.

AkiraaaTokita

I attempted to install two 8GB 2666MHz Kingston RAM sticks to upgrade from the original configuration of two Kingston 4GB 2666MHz sticks. Unfortunately, after confirming that the upgraded RAM was defective (as I couldn't access the BIOS), I made the mistake of not removing the laptop's battery before replacing the RAM. Now, I'm experiencing several issues, including hanging during boot. Additionally, it also hangs when restarting and goes to diagnosing PC and after sleep mode. I did discover a temporary fix by navigating to the BIOS before boot and pressing F9 to save the configuration, followed by saving and exiting. This resolves the issue temporarily, but the problem reoccurs when the laptop goes to sleep, causing it to hang again when I attempt to log in.