Nothing lights up on 3 month old nitro 5

Newgamernitro5
Newgamernitro5 Member Posts: 10

Tinkerer

edited September 2023 in Nitro Gaming

Hi.. i have a nitro 5 with rtx3060 and 14th gen i7 its around 3 months old. I cant provide model number as, to my surprise, the sticker underneath is completely worn and nothing can be read.

It was at log in screen i wrnt to type in my code and suddenly the screen filled up with lines everywhere and locked up. I resarted and after the keyboard did its light up sequence it just sat there dead. Started a 3rd time and now not even the keyboard will light up.

I can see lights on the side whrn i turn it on but thats it. Also the top right above the numb pad gets REALLY hot.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,685 Trailblazer

    I recommend bringing your laptop to Acer Services in your country, as it is still under warranty don't open up the laptop. Include the power adapter or USB charger, you may have a power problem. BTW the release of 14th Gen Raptor Lake-S has not been announced yet by Intel, I believe you have the 12th or 13th gen. CPU.

  • Newgamernitro5
    Newgamernitro5 Member Posts: 10

    Tinkerer

    Sorry.. this is in another post being talked about already.. i was experiencing many issues when trying to leave a post through browser on my phone… looks like i inadvertently made more than one. maybe a mod could delete this one.