Acer Spin 14 Intel Wifi 6E AX 211 - driver doesn't work with Windows 11

UncleMike987
UncleMike987 Member Posts: 3 New User
edited September 2023 in Swift and Spin Series

Before I start, two things to know about me:

  • I've been working in IT for 25+ years, I've setup a huge number of computers from scratch, and have never had a WiFi component which simply refuses to work.
  • I love Acer. Seriously. You guys have the best keyboards, best screens and I own 2 Acer Windows 10 laptops myself. (I bought a brand new HP Envy 13" in 2022, it didn't even have a <, >, | key on it… how the heck are you meant to do web development work on that ?!)

Anyway, in August 2023, I bought a brand new Acer Spin 14 laptop for my daughter to do her apprenticeship/schoolwork on. And, out of the box, everything was fine. Windows 11 worked fine, Wifi worked fine… no problems.

A month (and some Windows Updates ?) later, the build-in Acer Wifi (Intel Wifi 6E AX211) absolutely refuses to work.

I've uninstalled the Wifi drivers, and the Bluetooth drivers, reinstalled them from the Acer website (I tried the drivers on the Intel site first)…. nothing.

Every single time, I'd do into Device Manager, try to get the driver (which had an exclamation mark symbol) to reinstall from my local Acer driver website… same thing….

The Bluetooth (which I believe uses the same chip) stopped working for a while, Device Manager refreshed itself a few times, but always , the Intel WiFi chip would report it couldn't start the Wifi. Device Manager would report (in German) :

"Dieses Gerät wurde angehalten, weil es Fehler gemeldet hat. (Code 43)"

On the bottom-right task bar, the Wifi symbol wasn't even shown. It's not as though I could connect to a different Wifi network, this (1-month-old) laptop simply didn't believe it had Wifi. If I connected a USB-C dongle, with a RJ-45 network cable attached to my router, yup, internet worked fine. But over WiFi… forget it.

I Google'd, I rebooted, I tried Intel drivers, I uninstalled, then reinstalled the Bluetooth and Wifi drivers from the Acer website (it'd taken my laptop's serial number, so knew exactly which model I had)…. and nothing worked.

I went out… spent 20 CHF ($20 USD) on a crappy USB WiFi dongle (Dlink N300), installed it's drivers… and it worked straightaway. We have WiFi again.

One more time… I love Acer… and I don't even know if this is a hardware problem, a problem with Acer's drivers, or just Windows 11 not being ready yet. I've ready plenty of Google articles suggesting all three.

But I am genuinely wasting several hours of my time, and my own money, to post this article… I hope it's appreciated.

[Edited the thread to add model name to the title]

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    I'd say get it fixed under warranty for free by contacting your country's Acer support. Seems like you got a bad Wi-Fi card (hardware problem) since you weren't able to solve it through the steps which nearly everyone does as troubleshooting steps.

    Trying to do my best here - Your happy Predator owner =)!