Acer Predator Helios 300 Is Acer Service Care any good?

For context, my Acer Predator Helios 300 stopped working out of nowhwre (still turns on but will not boot to windows) and I had to contact support. Support gave a few troubleshooting ideas, nothing worked. Then they offered to send my laptop to them and the process will take 3-5 days. Is Acer support any good? Will they do the job well?

Also, last night I was playing Puyo Puyo Tetris 2 on this laptop and it kept freezing twice out of nowhere. It also wouldn't shut off unless I held down the power button.

thats when it shut off for the last time.

[Edited the thread to add model name to the title]

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Puraw

https://community.acer.com/en/discussion/691252/is-acer-service-care-any-good

Yes, Acer Services in any country have a very good reputation, sometimes certain spare parts are scarce, then you may have to wait. I recommend sending your laptop to Acer Services for checking.

T_Kaardo

https://community.acer.com/en/discussion/comment/1227125#Comment_1227125

ok! How long do you think they will take? I use this laptop for school as well, and don’t want to rely on an old computer I have.

Thanks for your response

Puraw

https://community.acer.com/en/discussion/comment/1227139#Comment_1227139

Call them and ask the turnaround for routine services (restoring the system), if they have a large backlog, etc., If you use a courier like DHL it should not take more than 2 weeks (door-to-door delivery), if you live in a remote area, it may take 3 weeks, if hardware needs to be replaced it depends on if they have the item(s) in stock.