What can I do about high CPU usage accstd (Acer Care)

MarcBali
MarcBali Member Posts: 3 New User

The accstd process (part of Acer Care app) continuously uses around 25% of CPU. This cause the temperature to rise too high (as reported by Nitrosense). Ending this process solves the temperature problem. But how can I use Acer Care with a normal CPU usage?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,027 Trailblazer
    edited September 2023

    It does NOT,  accstd process hardly uses hardly any cpu resources, here my usage on a Nitro AN515-56 i7-11370H - RTX-3050 4GB GDDR6 - 32GB DDR4-3200Mhz CL22 RAM.

    accstd process at idle

    accstd process when in use

  • MarcBali
    MarcBali Member Posts: 3 New User

    So, clearly it does not on your computer. On mine it is continuously around 25%. So, my question remains: what can I do about this problem?

  • Puraw
    Puraw ACE, Member Posts: 13,009 Trailblazer

    Uninstall ACC, nothing but trouble; hangs in W11 (all versions), interferes with WAU W11 updater and runs at the background using valuable resources for nothing. All the ACC options are available in Windows. Even after you uninstall ACC, remnants will still show up in the registry (just leave that). Also check Services, the Task Scheduler library and OEM folders for "agents" after you uninstall Acer Care Center. If you need ACC later to restore your system to Acer factory defaults you can always download it again.

  • MarcBali
    MarcBali Member Posts: 3 New User

    Solved. I downloaded the care center again and ran it. It only showed the remove option which I used. Then ran it again and strangely it showed only the remove option. Tried it again but when started again it only showed the remove option.

    I sent to the Acer care center folder (in programs (x86) and tried to remove it. Could not. After long searching I found a care center process which I started and stopped (use Services for this). Then I ended all ACCxxx processes in Task Manager. FInally I could delete the Acer care center folder.

    Then installed care center again and it now running using (almost) no CPU