Acer Spin 713 Does the warranty period start when I place the order or when I pick it up?

ksaenz

Hello,

I placed an order for an Acer Spin 713 on 7/28/21 and I had to wait for it to be delivered to the store so I picked it up on 7/30/21.

Two years later, on 7/30/23 the screen stopped working.

Acer's warranty is for one year so it had already expired but my credit card offers an extended warranty for another year so I started a claim with them and provided all the documentation and they denied the claim because they said that the extended warranty was expired.

They told me that I can ask them to reconsider if I can provide documentation that Acer's warranty started when I took possession of the product and not when I placed the order.

So now I'm here asking for clarification to see if I can ask them to reconsider.

Thank you

[Edited the thread to add model name to the title]

Puraw

https://community.acer.com/en/discussion/690782/does-the-warranty-period-start-when-i-place-the-order-or-when-i-pick-it-up

Date of purchase on the official receipt by the certified Acer retailer is my understanding.

billsey

Though we are not Acer employees, and warranties differ for each locale. You really need to contact Acer to get the answer.