Acer Predator Helios 300 Screen Turning off

OPYoon
OPYoon Member Posts: 1 New User

I bought this laptop about 2-3 weeks ago and its screen started to keep turning off. It happens no matter what I was doing and it's really annoying because it occurs even when I'm working on some projects. Is there a way I can fix it?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,700 Trailblazer

    If you have any USB hubs or anything else connected to this laptops ports then check these components if they are not shortening your laptop out and turning the screen off. This is what can cause your new laptop to turn off, so be aware of that, as I had the same thing happen to me with a Nitro laptop and it was an old USB hub. If its not anything that is connected to your laptop that is causing this problem, then don't do anything else, get into contact with Acer Tech Support in your country and either take the laptop to them directly or send your laptop to them so that they can fix it, as a user like you can't fix anything