Acer A514-54 Black Screen after Ram Upgrade

Winston_41
Winston_41 Member Posts: 3 New User

Acer A514-54 11th Gen Intel(R) Core(TM) i5-1135G7

Ram Slot 1 : Active DDR4 8gb 2667 MHz Soldered/Stock

Ram Slot 2 : Vacant - Bought New DDR4 8gb 2666 MHz (Kingston HyperX SODIMM)

Installed but went out black screen when using new Ram :(

Any help please

Answers

  • Jack22
    Jack22 ACE Posts: 4,044 Pathfinder

    @Winston_41

    Did you try to swap them and check?

    Click on 'Yes' if the comment answers your question!
  • Puraw
    Puraw ACE, Member Posts: 13,010 Trailblazer

    Kingston recommends the non- XMP 8GB KCP426SS6/8 module for your laptop: https://www.kingstonmemoryshop.co.uk/laptop/acer/aspire-5-a514-54-series/acer-aspire-5-a514-54-55x7-laptop

    To get Dual Channel mode speed, find the part number of the soldered DDR4 with CPU-Z or with the Command: wmic memorychip list full and Google that part number, buy exactly the same module so you will have a RAM kit 2x8GB (16GB).

  • Winston_41
    Winston_41 Member Posts: 3 New User

    @Jack22 Thanks for the response . Sorry the 1st Slot RAM is soldered on, unremovable

  • Winston_41
    Winston_41 Member Posts: 3 New User

    @Puraw Thank you very much, I'll look into that.

  • Did you disconnect the lithium battery before installing the new ram?

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