Do any of you know about a power issue with an Acer Spin B N3550/32/4GB RAM (image attached)

DeanTBoyle
DeanTBoyle Member Posts: 5 New User

So…. Basically my acer travel mate b has stopped working on battery. The battery charges & is recognized in device manager etc. The second that it is disconnected from the power supply, it black screen shuts off.

I have updated the bios & all drivers from the Acer support site.

Now left scratching my head.

Has anyone had a similar issue?

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓

    Can you provide the exact model? Example: AN515-55-5890. Have you tried disconnecting and reconnecting the lithium battery?

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Answers

  • Puraw
    Puraw ACE, Member Posts: 14,167 Trailblazer

    I saw you posted this on REDDIT, is this your laptop model: Acer TravelMate Spin B118-R, Intel Pentium N3550M (2014?), are you running Windows10? Make a battery report in Windows with the Command Prompt: powercfg /batteryreport If the full charge capacity is very low and you never replaced your battery the past 3 years, do that first. https://www.laptopbatterydirect.com.au/acer-battery/travelmate-spin-b1-b118-rn-battery-acer.htm
    Alternatively try to do the hard reset and power drain procedures posted in this community (disconnect the battery, reset CMOS, push down the Power Button for a minute). If none of this helps, uninstall the 2 MS battery drivers and reboot.

  • DeanTBoyle
    DeanTBoyle Member Posts: 5 New User

    Hi Puraw.

    Many thanks for your reply. I have tried all you suggested to no avail. Thanks anyway.

    have tried all

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓

    Can you provide the exact model? Example: AN515-55-5890. Have you tried disconnecting and reconnecting the lithium battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,697 Trailblazer

    Yes, we really need to know just what model you have. Above we guessed it's a TravelMate Spin B118-R but you haven't verified that yet. The B118-R model would be vintage 2017, so almost six years old. Have you replaced the battery? What did you replace it with, specifically? What are your power plan settings when running on battery? If it's a little corrupted and the time it runs on battery before shutting down is something like a negative number I'd expect to see these types of symptoms. :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • DeanTBoyle
    DeanTBoyle Member Posts: 5 New User

    Hi. Sorry for the late reply. I think this is on the attached photo. Thanks for your assistance.

  • DeanTBoyle
    DeanTBoyle Member Posts: 5 New User
    edited August 2023

    Here you are. Thanks

  • billsey
    billsey ACE Posts: 34,697 Trailblazer

    I will ask the moderators to edit that image. You are not allowed to post the full number like that, for security reasons. As you can see, the model is a B118-R. A quick Google search says the full model number is B118-R-C3TD. The rest of my questions still stand.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • DeanTBoyle
    DeanTBoyle Member Posts: 5 New User

    Yes, we really need to know just what model you have. Above we guessed it's a TravelMate Spin B118-R but you haven't verified that yet. Verified

    The B118-R model would be vintage 2017, so almost six years old. Have you replaced the battery? No I haven´t. What did you replace it with, specifically? What are your power plan settings when running on battery? The power plan is balanced

    If it's a little corrupted and the time it runs on battery before shutting down is something like a negative number I'd expect to see these types of symptoms. :) The values are in the attached photo. It holds a charge but does not operate on the battery at all.

  • Try disconnecting the lithium battery:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)