nitro 5 515-57 refuses to use my nvidia gpu

jakerson_
jakerson_ Member Posts: 2 New User

my nitro 5 is not using the nvidia gtx 1650 that came with it. task manager only lists the integrated intel gpu and the nvidia 1650 receives error code 43 and shuts down every time i restart my computer. in addition, the nvidia control panel opens for a few seconds in task manager and then immediately shuts itself down.

to fix this i have tried:

  • uninstalling and re-installing the drivers
  • uninstalling and re-installing nvidia control panel
  • changing the default graphics card for some apps (windows only lists the intel graphics card)
  • uninstalling everything nvidia related, clearing unused registry keys, and then reinstalling
  • using the nvidia cleanup tool and then re-installing on a clean installation
  • consulted nvidia support (nothing they suggested worked)

nothing has fixed my graphics card and i'm worried i have to replace my entire laptop! if there's a solution to get my gpu working again please let me know!

Answers