After updating to windows 11 on an515-45 .Now Bluetooth not working

Mahe_Adam
Mahe_Adam Member Posts: 1 New User
edited August 2023 in Nitro Gaming

After updating to windows 11 on an515-45 .Now Bluetooth not working

Answers

  • StevenGen
    StevenGen ACE Posts: 12,825 Trailblazer

    Firstly, it would help if you told us which Wi-Fi/BT card model you have problems with? As the Nitro AN515-45 has 3 different cards of either the Intel AX201 Wi-Fi/BT card or the MTX or the MTX-MT7921LE Wi-Fi/BT cards.

    But by what you are saying it seems like you have the dreaded Intel AX201 Wi-Fi/BT card😁, as I've also got an Intel Killer AX1650i Wi-Fi/BT card and I've experienced the same NOT WORKING issues in Win-11 with my Intel card, as any new update Win-11 Bluetooth driver does NOT work only the Acer OEM 22.40.2.0 works that your Intel AX201 has also!

    What happens is that the Intel AX201 and the Intel Killer AX1650i cards that run this 22.40.2.0 driver do not work with any updated Win-11 drivers, and an this could be happening on your Acer Nitro AN515-45 with the Intel AX201 Wi-Fi/BT card, whenever the Bluetooth driver is updated in Win-11 the Intel AX201 and for that matter what my Nitro AN515-56 Intel Killer AX1650i Bluetooth driver does too that runs version 22.40.0.2 they can't be upgraded to any other driver in Win-11 as no upgraded Bluetooth drivers work in Win-11, this is what I've experienced in my Nitro AN515-56, so be aware that you do NOT allow Win-11 to update the Bluetooth driver from its Acer OEM 22.40.2.0 to any other driver, as the Bluetooth in you laptop will not work, as that is what happens in my laptop also.

    To fix this problem do this, go to Device Manager > Bluetooth > Intel Wireless Bluetooth > Properties > Driver > Update driver > Browse my computer for driver > Let me pick from a list of available drivers on my computer > and then pick the 22.40.2.0 driver like highlighted below and is the driver that I can't update to anything else as the Bluetooth will not work, so chose that driver and reinstall that, as after that your Bluetooth will work perfectly:

    If you don't have the above installed in Device Manager and you have the Intel AX201 Wi-Fi/BT card, then install the Intel Acer oem driver Version 22.40.0.2 Bluetooth driver as your Bluetooth will NOT work without this driver.

    If you have the MTX or the MTX-MT7921LE Wi-Fi/BT cards then only use the OEM Acer supplied Bluetooth driver like for the Intel AX201 card, as that could be the reason that the MTK card Bluetooth doesn't work also in Win-11.