Acer nitro 5 AN515-57 screen blinking after intel graphics update

TSAFADI98
TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon
edited August 2023 in Nitro Gaming

i noticed that my laptop is using a old intel graphics driver and its makes some problem while playing games to my nvidia card and its not compatible

I download Intel Driver & Support Assistant to update my intel drivers and its showing that my intel graphics driver is Intel® Graphics Driver 31.0.101.4577 for Intel® Arc™ Graphics, 11th-13th Gen Intel® Core™ processor graphics

So the problem its here when i downlos then install the driver ( clean install )

When im using the laptop unplugged the screen its blinking then when i reconnect the charger its working fine

+ its stop blinking while the laptop is unplugged when i set the screen refresh rate 60 its stop blinking but for sure i will not keep using my screen refresh rate at 60 if i have 144 so i need a sulotion to my acer because day by day new problems popup to acer laptop so any support from acer can respong my discussion !!
+ sometimes the laptop is working fine while gaming and sometimes the fps its too bad
Thanks for anyhelp

Best Answers

  • StevenGen
    StevenGen ACE Posts: 12,059 Trailblazer
    edited August 2023 Answer ✓

    This problem is due to having the Intel Graphics Command Center > Refresher Setting > On and you need to turn it Off, this happened to my Nitro 5 AN515-56 after an update of the Arc driver which was the previous Arc Intel driver version. also look at this Intel article at "How to Fix a Flickering Screen with Intel® Graphics" if there are other issues, but turning the refresher off should fix that problem like it did for my laptop screen.

    Start with doing this for laptops: 

    1. Disable the Panel Self Refresh setting in the Intel Graphics Command Center by following these steps, see caption below also:

    How to Enable and Disable Panel Self Refresh

    Panel self-refresh can save power by allowing the panel to refresh independently. Follow these steps to enable or disable panel self-refresh in the Intel® Graphics Command Center:

    From the Windows Start Menu, search for the Intel Graphics Command Center. Double click the Intel® Graphics Command Center icon to open the application.

    Click System in the left navigational menu.

    In the Power tab, locate Panel Self Refresh and click the On or Off button. To stop the screen blinking you need to have this setting on the OFF settings.

  • StevenGen
    StevenGen ACE Posts: 12,059 Trailblazer
    Answer ✓

    When I did the above and put the "Panel Self Refresh to Off" and I also have a 144Hz refresher rate screen on my Nitro AN515-56, my blinking screen stopped completely, turn the "Panel Self Refresh to Off" as it will stop the blinking of the screen. as the next Intel Arc driver updated to this last version 31.0.101.4577 will work properly and your screen will NOT blink, so wait until the new driver.

    Also, you can't stop the Windows Update updating the Intel Arc graphics drivers on your laptop, that problem is the same for everyone as Microsoft Windows Update is not up to date with the latest Intel Arc graphics drivers, and this update you can't stop, so you need to keep updating the driver in Device Manager if it gets reinstalled back to the old Arc driver.

«1

Answers

  • There are several bios versions, mentioning fixes for the display of that model. Try updating the bios to the latest version, taking care.

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  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon
    edited August 2023

    but i have the bios version 1.19

    So what i need to do its to download a bios version on acer drivers that fix that problem ?
    or i have to download the bios files like its sorted ? Can you explain more or steps for what to do

  • The latest version already contains corrections from previous versions. So just install the latest version.

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  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    i already have the 1.19 version and still i have the problem also why intel support and driver installer suggest me that my intel driver is arc and iris version 11th 9gen while my laptop is downloading this version display driver 30.0.100.9864

  • When you uninstall the intel and nvidia drivers using the DDU program in safe mode, does the problem persist?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    yes also when i do that the problem still

  • StevenGen
    StevenGen ACE Posts: 12,059 Trailblazer
    edited August 2023 Answer ✓

    This problem is due to having the Intel Graphics Command Center > Refresher Setting > On and you need to turn it Off, this happened to my Nitro 5 AN515-56 after an update of the Arc driver which was the previous Arc Intel driver version. also look at this Intel article at "How to Fix a Flickering Screen with Intel® Graphics" if there are other issues, but turning the refresher off should fix that problem like it did for my laptop screen.

    Start with doing this for laptops: 

    1. Disable the Panel Self Refresh setting in the Intel Graphics Command Center by following these steps, see caption below also:

    How to Enable and Disable Panel Self Refresh

    Panel self-refresh can save power by allowing the panel to refresh independently. Follow these steps to enable or disable panel self-refresh in the Intel® Graphics Command Center:

    From the Windows Start Menu, search for the Intel Graphics Command Center. Double click the Intel® Graphics Command Center icon to open the application.

    Click System in the left navigational menu.

    In the Power tab, locate Panel Self Refresh and click the On or Off button. To stop the screen blinking you need to have this setting on the OFF settings.

  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    hello steven

    I've tried the intel steps about flickering but didnt work and also yes when i put my screen refresh to 60 its stoping flickering but thats not a solution because i want to keep using my 144 screen refresh rate

    And i will try that thing about the panel self refresh with 144 refresh rate not 60

    But the first point here its when i update to latest arc version windows update keep roll me back to a previous version like there are files on my laptop that have settings and hardware id to download specific version

    and old one and i dont want to change on my group policy like to stop updating my drivers from windows update

  • StevenGen
    StevenGen ACE Posts: 12,059 Trailblazer
    Answer ✓

    When I did the above and put the "Panel Self Refresh to Off" and I also have a 144Hz refresher rate screen on my Nitro AN515-56, my blinking screen stopped completely, turn the "Panel Self Refresh to Off" as it will stop the blinking of the screen. as the next Intel Arc driver updated to this last version 31.0.101.4577 will work properly and your screen will NOT blink, so wait until the new driver.

    Also, you can't stop the Windows Update updating the Intel Arc graphics drivers on your laptop, that problem is the same for everyone as Microsoft Windows Update is not up to date with the latest Intel Arc graphics drivers, and this update you can't stop, so you need to keep updating the driver in Device Manager if it gets reinstalled back to the old Arc driver.

  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    so what i have to do to roll back the driver after windows updater install the old version ?
    i think i see that idk where but someone was saying when windows update install the old driver after you install the new one just roll back from device manager and you well keep the newest version so i will try those steps when i'll be home and i will try what yo told me too and thank you i'll update what will happend with me

  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    i install the driver but theres another problem that intel arc control is not opening its showing on my taskbar but wont open

  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    I open the program now but i cant see that (panel self refresh ) in arc control

    Are you sure your talking to the same program version ? @StevenGen

  • It is possible that the CRU program can help you solve the problem:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    in this arc control panel theres no panel self refresh settings

    So still the problem dosent fixed yet and i dont want to put my screen refresh rate to 60

    And at the same time now windows well download older version its works fine but

    At the same time i need to fix this version and flickering so i can use it @StevenGen

  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    @egydiocoelho didint work i try it now and still the screen flickering

  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    and again its installing old versions after i install the latest one from intel arc driver

  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    intel support assistant its showing me that i have to update to that version

    Also when the okd drivers installed and intel command center its showing me that i have a newer version and after i install the newest one its rolling me back again to the oldest one and also screen again return flickering when laptop is unplugged ( not charging )

    Theres too much error in that thing 😂😅

    And also i cant see and new drivers on acer manuals and drivers thats so weird

  • OK! As there is still no solution, I advise you to try to reinstall windows, pressing alt+f10 before the acer logo.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TSAFADI98
    TSAFADI98 Member Posts: 37 Enthusiast WiFi Icon

    i reinstall windows a clean installation with a usb and didnt work i did that 4 days ago

  • StevenGen
    StevenGen ACE Posts: 12,059 Trailblazer

    Hey "TSAFADI98" this Panel Self Refresh IS NOT in the Intel Arc Control Panel; I've given you the instructions above, this setting is in the Intel Graphics Command Center, to get to this setting you need to do what I've told you in the above post and its like below, read the my above post properly😁

    From the Windows Start Menu, search for the Intel Graphics Command Center. Double click the Intel® Graphics Command Center icon to open the application.

    Click System in the left navigational menu.

    In the Power tab, locate Panel Self Refresh and click the On or Off button. To stop the screen blinking you need to have this setting on the OFF settings.