Windows 11 is crashing for Acer Nitro 5 Gaming AN515-44

Yasho
Yasho Member Posts: 5 New User

Windows 11 is Crashing Continuously after some period of time.


Following is Event Viewer trace attached Please help.

Answers

  • Yasho
    Yasho Member Posts: 5 New User

    Also i have asked on Microsoft forum they suggested

    "Your minidump files indicate it is the device driver on the AMD graphics that is causing your !PC to crash.

    Completely remove the current AMD graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.

    A slightly older version of that driver is more stable than the latest version."


    I have removed AMD Driver , Still its crashing even though i tried to search driver for Windows 11 for Acer Nitro AN515-44 didn't find any latest

  • Yasho
    Yasho Member Posts: 5 New User

    I already have BIOS Version 1.04

  • Try disabling virtualization and tpm in bios. Then let me know if the crashes continue to occur or not.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Puraw
    Puraw ACE, Member Posts: 14,713 Trailblazer

    Boot in Safe Mode and run some simple programs for a while, if no issues, set up Safe Boot Minimal in MSconfig.exe (type MSconfig in Windows key+R). disable all non-Windows services first, click Apply and reboot, then one by one enable a service till you get the crashing. If you want to use the Windows GPU driver to identify the crashing, click on Base Video in MSconfig, 2nd column Boot tab. Each time you have to click on Apply to include a change in MSconfig. Don't forget to remove the Safe Boot option in MSconfig when you want to boot normally otherwise you will stay in a Safe Boot loop.

    My comment on uninstalling AMD display drivers with DDU in Safe Mode is make sure your internet is working and just reboot, don't manually install these GPU drivers but let Windows find and install compatible drivers.

  • Yasho
    Yasho Member Posts: 5 New User

    Log Name: Application
    Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
    Date: 04-08-2023 01:56:43 PM
    Event ID: 64
    Task Category: None
    Level: Warning
    Keywords: Classic
    User: N/A
    Computer: LAPTOP-VMIK369V
    Description:
    Certificate for local system with Thumbprint 59 fd 04 24 0c fc 48 7a 94 f9 96 3b 09 2f 4a bd e3 6d 0a fd is about to expire or already expired.

    Removed AMD Drivers and installed with this still crashing also disabled TPM from BIOS.

    https://global-download.acer.com/GDFiles/Driver/VGA/VGA_AMD_27.20.1022.3003_W10x64_A.zip?acerid=637402541397715382&Step1=&Step2=&Step3=NITRO%20AN515-44&OS=ALL&LC=en&BC=ACER&SC=AAP_2

  • Yasho
    Yasho Member Posts: 5 New User

    I'have removed AMD Drivers it crashed again

    Log Name: Application
    Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
    Date: 04-08-2023 01:56:43 PM
    Event ID: 64
    Task Category: None
    Level: Warning
    Keywords: Classic
    User: N/A
    Computer: LAPTOP-VMIK369V
    Description:
    Certificate for local system with Thumbprint 59 fd 04 24 0c fc 48 7a 94 f9 96 3b 09 2f 4a bd e3 6d 0a fd is about to expire or already expired.
    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="Microsoft-Windows-CertificateServicesClient-AutoEnrollment" Guid="{F0DB7EF8-B6F3-4005-9937-FEB77B9E1B43}" EventSourceName="AutoEnrollment" /><EventID Qualifiers="32768"></EventID><Version></Version><Level></Level><Task></Task><Opcode></Opcode><Keywords></Keywords><TimeCreated SystemTime="2023-08-04T08:26:43.3383011Z" /><EventRecordID></EventRecordID><Correlation /><Execution ProcessID="10572" ThreadID="0" /><Channel></Channel><Computer></Computer><Security /></System><EventData><Data Name="Context"></Data><Data Name="ObjId"></Data></EventData></Event>




    64
    0
    3
    0
    0
    0x80000000000000

    19818


    Application
    LAPTOP-VMIK369V



    local system
    59 fd 04 24 0c fc 48 7a 94 f9 96 3b 09 2f 4a bd e3 6d 0a fd