aspire a715 - 75g headset mic stop working after update to windows 11

mhmd27
mhmd27 Member Posts: 1 New User

hi,

i was using my headset to hear and speak in gaming and windows apps normally, but after i update my aspire a715 to windows 11 i can only hear sounds but i can not speak and the mic is not showing in the devices, i am using a USB sound device normally, while connected to the same headset the mic is working normally.


i tried deferent headsets with microphone like gaming headphones with the laptop jack mic is not working but with the external sound device mi is working normally.

also the laptop camera microphone is working normally.

i updated all drivers to the latest version, i made sure the privacy mic settings are on normally and checked almost all the solutions on the internet, i event updated my BIOS to the latest version according to acer software page.

can someone help me please?

Answers