acer Aspire 3 (A315-58) USB Root Hub driver issue - Windows 11

SwiftBronzeCX
SwiftBronzeCX Member Posts: 2 New User

Hi all, I've got a pesky driver issue going on with my father's new Acer Aspire 3 (A315-58-36FN).

www.harveynorman.com.au/acer-aspire-3-15-6-inch-i3-1115g4-4gb-256gb-ssd-laptop-silver.html

In the last couple of weeks he has been unable to connect a mouse to use because the laptop chooses to forget that it has USB ports and Bluetooth capabilities, but the trackpad/touchpad works fine.

When I try to update the drivers it says the latest drivers are already installed so there's nothing I can do there.

After a bit of stuffing around I found that deleting the USB Root Hub driver and restarting the computer did the trick and everything was all sweet and fires back into gear - even though it says the most recent driver was already installed.

Fast forward three or four days and it does it again, rinse and repeat with the quick fix, wait another three days and again the problem returns.

I initially thought it may have been a Windows 11 issue, but I've run all the latest updates and the problem still persists.

Is there anything I can do to permanently fix the USB Root Hub driver from being a pest or is it likely a hardware issue and best to just take the laptop back for a refund?

It's an easy enough fix for me to guide them through fixing over the phone, but with my dad being an impatient grumpy lad, whenever the mouse stuffs up you would think it was the end of the world.

Any advice is greatly appreciated.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,018 Trailblazer

    Hi @SwiftBronzeCX did Windows 11 come installed from the factory or did you make a version change, from Home to Pro for example?
    Do I download any drivers outside of Acer's site?
    Are there errors in device manager?
    I understand that the problem is when connecting a USB mouse and/or a Bluetooth mouse?

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • SwiftBronzeCX
    SwiftBronzeCX Member Posts: 2 New User

    Hi @Alejandro_AC - the machine was purchased with Windows 11 preinstalled.

    There are no errors within device manager currently, but in a few days when the issue returns there will be an error on the USB Root Hub.

    The mouse and USB ports work perfectly fine for a few days but then stop working all together. It's not just the mouse it is anything to dj with USB at all - keyboards, flash drives etc.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,018 Trailblazer

    Please perform a reinstallation of the chipset:

    Search:

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)