USB 2.0 ports of Nitro AN17 41 R7GT aren't reading External SSD

DoubleLariat03
DoubleLariat03 Member Posts: 2 New User

Hello everyone, the last week I bought a new laptop and I updated all drivers and the BIOS (actual ver. INSYDE V1.10) from the acer website, but even after all that update when I connect my Externar SSD (ASUS ROG STRIX Arion + Crucial P3 SSD PCIe Gen3 2TB) It appears on the screen but don't show the capacity and when I try to open loads like 10 minutes or more but never open or shows "The parameter is incorrect".
I must say that I have tried with my mobile phone and a pendrive on both 2.0USB ports and works perfectly the only issue is with my external SSD but it is work in the USB port on the left that in guess it isn't 2.0.
I'll appreciate your help, thanks in advance.

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