I want to run automatic diagnostic in my ACER nitro pro. How can I do that?

architectkuldeep
architectkuldeep Member Posts: 1 New User

My laptop screen flickers and spontaneously the laptop switches off.

How can I resolve this issue?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,723 Trailblazer

    You have to Clean Boot with Windows Base Video driver and check if the laptop still switches off and the screen flickers. If OK you have to uninstall the display driver in Safe Mode with DDU.
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    Once you are in MSconfig.exe include Base Video (2nd row boot tab) and click apply at the bottom of MSconfig, reboot.
    When you found that the display driver is causing the problems go back to MSconfig.exe and disable the Safe Boot option (select normal full boot) otherwise Safe Boot stays active. To uninstall your display adapters with DDU from Wagnardsoft.com read this:
    https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

    After uninstalling, make sure that you are online and internet is working, reboot and Windows will reinstall the GPU drivers.

  • What is the exact model? example: an515-55-5890. when it turns off does it just turn off the display or does it turn off completely?

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