My Aspire 5 trackpad stops working, updating driver, disabling it and re-enabling it doesn't fix it.

afmarcano
afmarcano Member Posts: 3 New User

Please
I need help with this. My Aspire 5's mouse pad started acting out and
now it stops working suddenly and I have to restart the laptop, and
sometimes it needs multiple restarts. What I've noted is:

  1. It usually happens when it is in low battery, but right now it happened with half the battery level.
  2. When it stops working and I go to device manager the mouse and pointing
    device don't show, specially when I've restarted the laptop and it
    still isn't working.
  3. When this happens and I restart the laptop sometimes it gets stuck on
    restarting and I have to manually turn it off and turn it on again.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,022 Trailblazer

    Uninstall all Touchpad and 12C HID drivers in Device manager and make sure internet is working, reboot, Windows will reinstall the Microsoft Precision apps for your touchpad.
    Also, Touchpads deteriorate after 5 years intensive use; I gave up on my a515-54G touchpad and started using a Microsoft USB mouse. If nothing helps, depending how old your laptop is, consider bringing it to Acer Services in your country and ask them to check the Touchpad condition and cable connections.

  • afmarcano
    afmarcano Member Posts: 3 New User

    I've tried that, and it didn't work… Also my laptop is basically new, it's like 1 year old.

  • Puraw
    Puraw ACE, Member Posts: 13,022 Trailblazer

    Take it to Acer Services in your country and ask them to check the Touchpad and cable connections.

  • afmarcano
    afmarcano Member Posts: 3 New User

    I don't really think that's the case, it seems to be software related since it comes with other bugs like the laptop being stuck on restart after that or the driver not showing in the list…

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @afmarcano

    Uninstall the touchpad driver. install the i/o driver and then install the touchpad driver

    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    or

    Try windows + r using keyboard
    on run window - type systemreset

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working..

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Hello! Can you provide the exact model? Example AN515-55-5890.

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