Screen backlight partially on even after shutting down Acer Predator PH315-52-794x

VishwaR
VishwaR Member Posts: 6

Tinkerer

Hello,

I recently noticed my laptop screen doesn't power off completely even after shutting down and un-plugging. Sides of the display backlights stays on. Even if I turn off the display using Fn+F6 these two sides does not seem to be turning off. I can even see my desktop icons. Please check the attached images. Apologies for the pictures taken in low light. I have enhanced the overall brightness of the images so you guys can see clearly.

Is this software/firmware related? Using Win 11.
Kindy advise me on how to get this fixed.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer

    Hi @VishwaR in my opinion, I think it must be a problem with the screen itself, perhaps the light emitters, the regulators and the power supply, I would have it checked by a technical service.

    If you still have a warranty, first contact the Acer office in your area.

    Please wait for more answers that can help your query.

    Thank you.
    All the best.

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