Acer Swift 5 warping, bubble paint issue on back cover issue my serial number "was not valid".

junhengtan123
junhengtan123 Member Posts: 3 New User
edited July 2023 in Swift and Spin Series

After about 3 years of usage, (daily use, high school then university) I noticed that the outer layer on the back cover began to warp and bubble - presumably due to heat - and not long after it began to chip and tear off as can be seen in the image attached below. I am unsure how to fix it or obtain new parts for replacement. I am also surprised as the laptop's heat output seems to be inefficient/poorly designed I really only use this laptop for simple tasks that do not require a lot of processing power.

Please note that I tried to use Acer's customer self-service to help fix this issue but it said that my serial number "was not valid". As for the warranty, I am not sure if it is still in warranty but I purchased this laptop 3 years ago. Could any Acer employee help me out here?

[Edited the thread to add issue detail]

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