Predator PH315-55 Logitech Camera Shuts Down All Devices

neglected000_

Hi,

so recently after a Windows 11 update, I found out my C920 blocks all other cameras and sound devices (in and output) when plugged in.

I reversed the W update, but the issue persists.

Whenever the camera is plugged into the USB (I tried with all USB jacks and my hub), microphones, audio devices and cameras stop working and are 100% non-discoverable.

A Windows troubleshooter can be run, it flickers them back on for a millisecond and registers a fix, but then everything immediately goes back offline.

If I remove the camera and run the troubleshooter, all works fine and well.

Faulty cam, right? No.

Tried the camera on another, older laptop I have laying around and it works well with its Windows 10 OS. No issues whatsoever.

Is a complete wipeout and reinstallation the only way?

[Edited the thread to add model name to the title]

Alejandro_AC

The equipment is compatible with Windows 11 but I have doubts about the camera although according to the manufacturer it is compatible with Windows 10 and higher according to this information:

https://support.logi.com/hc/en-au/articles/360023307294-C920-Technical-Specifications

But in case of incompatibility it should not cause the problem you mention, in the worst case it should not be detected or not work.
I think, although I cannot confirm it, that it is an electronic problem with the camera itself.

Try contacting the manufacturer itself and tell them about the problem and the version of Windows you are using:

https://support.logi.com/hc/en-au/requests/new?ticket_form_id=360000621393

Thank you.
All the best.