Acer Predator Helios 300 Want to get the preinstalled windows 11 back.

MikeMoney
MikeMoney Member Posts: 25 Troubleshooter
edited July 2023 in Predator Laptops

Hello, I have a Acer Predator Helios 300, I accidentally download the windows 11 ISO file from https://www.microsoft.com/software-download/windows11


And I want to get the preinstalled Acer Predator Helios 300 windows, that has all the wallpapers and stuff, instead of the windows I have now, which is basic windows, with normal windows 11 wallpaper, and features.

Anything helps!

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,510 Trailblazer

    By reformatting your primary boot drive (Clean installl Windows11 with an ISO image) you removed the Acer folders and hidden Acer recovery partition. The only way to get the OEM Windows back with Acer drivers, folders and apps is to bring the laptop to Acer Services in your country and ask to restore the system to factory defaults, a small service fee will be charged if the warranty has expired (in the Philippines $25),

  • MikeMoney
    MikeMoney Member Posts: 25 Troubleshooter

    @Puraw Thank you, this answered my question, but are you sure there is no other way

    I was thinking I can install a file, and reset windows to acer factory defaults that way

    Also I was wondering if I have another Acer Predator Helios 300, and it has the factory defaults and everything, and I somehow export those defaults onto another Acer Predator Helios 300?

    Thanks

  • Puraw
    Puraw ACE, Member Posts: 13,510 Trailblazer

    Acer does not provide files with Acer's OEM OS, you won't be able to transfer the Acer recovery volume from one PC to another one. Bringing/sending the laptop to Acer Services is your only option.

  • MikeMoney
    MikeMoney Member Posts: 25 Troubleshooter

    Ok thank you, but Is there another way like any other way, Im desperate for something

    I was hearing you could do shut down then do ALT+F10 and do from there

    Or what does this do in acer care center?

  • StevenGen
    StevenGen ACE Posts: 12,198 Trailblazer

    Acer does not distribute its OS or does it have a file that can be downloaded that is the same as your laptop was when new and out of the box. The Microsoft Win-11 is what Acer distributes on all its PCs and it does not change it, Acer only adds their individual software and some spnsored bloatware.

  • MikeMoney
    MikeMoney Member Posts: 25 Troubleshooter

    @StevenGen THANK YOU SO MUCH

    How would I download the software from my product Serial Number?

  • StevenGen
    StevenGen ACE Posts: 12,198 Trailblazer

    Go to Drivers & Manuals and type in your Predator Helios model number into that space where it says "Enter serial # or SNID or Model Number" your model is something like PH315-xx and then go to Applications and there you will find the Acer Care Center, Predator Sense and Quick Access Application or the Acer Display backlight control which are all Acer softwire that you would have had on your Predator when new and you took it out of the box.