Hi all, my Acer TC-1660 will no longer download and install windows updates (It can still download and install windows defender updates and the like) it will find the update but then fails at 1% or less says it cannot download and install try again…it has got to the stage where i thought i would reset to factory settings and start again but i think i may have somehow deleted the original Acer factory image. I don't seem to have the reset to factory option anymore. I can see the option to Reset and after backing up files i want to keep used the option to remove Everything but it goes only so far before it seems to stop and says it cannot proceed and reverses changes made. I have tried downloading the windows files from Microsoft as an ISO file and it goes through the motions of installing the updated software and looks as though everything is working but right at the very end after completing all bits of the install at the point it says 100% complete this computer will restart shortly it just goes back to a desktop with his operation cannot complete and that's it!? The PC will restart and appears as if nothing happened. How do i go about getting a factory reset done? any ideas.
FYI I had made a system backup when i bought the PC after installing all updates and MS Office had been installed but unfortunately i didn't realise when i made a future System image it over-wrote my first image (Schoolboy error i know) otherwise i would have used this .
[Edited the thread to add model name to the title and to add issue detail]
