Acer Aspire 5 A515-56G Overheat and shutdown

Ihaveaq
Ihaveaq Member Posts: 0 Newbie

I've had the laptop (A515-56G-76N1, Model Nr: N20C5, Intel Core i7-1165 G7, 16GB RAM) for 8 months from new. Light usage, no gaming and battery plugged in mostly except a few times when it was rundown to around 30% before recharge. Norton Lifelock is installed, scans completed without any issues. Two days ago, after a couple of hours usage and shutting down, I noticed the mouse LED light still on a few hours later. Normally, moving the mouse would bring up the screen again but laptop was dead. Neither power button nor CTRL-ALT-DEL could restart. I felt the underside at the back was extremely hot and couldn't touch it for long so I unplugged from mains and let it cool down overnight. In the morning, I could only restart after recharging the battery for 2 hrs. Battery health is still shown as "Good" on the Acer Care utility though battery calibration is taking forever. I am assuming that a battery overheat has caused shutdown, though the laptop "seems" to be running normally again. Do I need to be concerned about damage to battery/its health or to other components? Any advice is appreciated.

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