My laptop Acer aspire 5 A515-53K-30E6 isn't switching on. Should I replace the keyboard?

Aspire5india
Aspire5india Member Posts: 10

Tinkerer

When I plugged in the laptop, the battery indicator was blinking every 30 seconds or so. I tried to switch on the device, but it wouldn't. The blue indicator would flash momentarily and then it would shut down automatically. Later, after fully charging the device, it turned completely unresponsive. Now even the blue indicator is not flashing. I suspect the issue is with the keyboard. Would replacing the keyboard work? If yes, please mention the compatible one available I would be happy to receive suggestions and opinions regarding the same. Thank you

Answers

  • Is your laptop under warranty? Try disconnecting the battery and keyboard:

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  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Aspire5india

    The problem you are facing is a startup issue. It is a booting issue. I am afraid to say that it might not be the keyboard issue.

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

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    I am not an ACER employee
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  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    The device has an inbuilt battery. I tried these measures, but still it didn't work out. I think this shows that the problem ought to be with the keypad. Anyway, thank you for the response

  • Puraw
    Puraw ACE, Member Posts: 13,026 Trailblazer

    Almost 4 years old, did you replace the battery yet? Disconnecting the battery and booting with the power adapter only would be worth trying. Why are you suggesting that it is the keyboard?

  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    Tried cleaning the parts and removing dust from the cover. However, it didn't make any change. Nevertheless, thanks for the response.

  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    I believe (though not sure) the problem isn't with the battery, as I was able to charge the device to 100%. A reason why I am not able to switch on might be that the power key ( a part of the keypad itself) would have become defective. Could be a possibility .

    Thank you

  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    I tried this. Still not switching on. Then, the battery is ok I

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Aspire5india

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Suspecting issue might be with the battery, charger. Please try to replace the battery , charger and check. If it is still not working then it might be a hardware issue.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Aspire5india

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    I tried charging at different power outlets. In fact, there is no issue with charging. The device can be comfortably charged up to 100%. The only problem is that the laptop is simply refusing to turn on. I also closely observed if there is any sign of working (like the sound of the internal fan) , but nope. So, in short the device isn't booting. I visited the nearby authorised centre and they also suspect the issue is with the keyboard.

  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    Does anybody know the cost-range of keyboard replacement for this model (India) ?

    It would be really helpful

  • Are the battery and power LEDs lighting up or blinking? If the leds are not lighting and the computer does not turn on, check the 3v and 5v primary voltages.

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  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    The battery LED is not steady while charging (uniformly blinking every 10-20 sec). The power LED is not turning on at all.

  • Do you have a multimeter to test the DC voltage output of the power adapter?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    Yes, checked it with the multimeter. The DC voltage of power adapter was give or take 19V.

  • Aspire5india
    Aspire5india Member Posts: 10

    Tinkerer

    After cleaning all the terminals of the keyboard properly, the device switched on and now it is working . The issue has been resolved. Thank you everyone for responding to my query.

  • Did you clean the keyboard terminals with isopropyl alcohol?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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