Acer Swift GO 14 i7 13th Gen- Camera Error I can't access t it says that the camera is not attached.

Rose_Jaim
Rose_Jaim Member Posts: 1 New User
edited July 2023 in Swift and Spin Series

Hi,

I just bought the newly released Acer Go 14, i7 13th generation.

The built-in camera is working fine until I update the windows.

After updating the windows I can't access the camera already and it says that the camera is not attached.

[Edited the thread to add issue detail]

I already searched the community and internet to find solutions and applied but nothing seems to work.

Please help..

Answers

  • StevenGen
    StevenGen ACE Posts: 12,687 Trailblazer

    The camera driver is automatically installed through windows 11 and there is no specific driver for your camera. Go into Device Manager and see if the Camera is there, if its there then right click then uninstall the camera all together and then reboot the laptop as that should reinstall the camera again and the camera will appear.

    If the camera is not in Device Manager, then go to Action > scan for hardware changes and see if the Camera will appear, if it doesn't then try to add the camera through Action >Add legacy hardware and add the camera that way and see if it appears.

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    Show us a picture of Device Manager with the Cameras expanded and with any unknown devices shown.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Puna
    Puna Member Posts: 1 New User

    I had the same problem after I updated windows. Go to device manager then go to camera and uninstall your webcam and then restart. The windows should find a new driver after restart if it is not, click scan for hardware change and test for your cam. If it still not working go for the first step again. I hope this will help.

  • amasalkhamb2504
    amasalkhamb2504 Member Posts: 1 New User

    facing same problem if you have resolved your problem can you please help me out in this matter.

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