USB Device Recognition Issue - Acer Swift X Ultrabook - SFX14-41G-R55G

tibiszollosi
tibiszollosi Member Posts: 1 New User

Hello!

I recently purchased a brand new Acer Swift X Ultrabook - SFX14-41G-R55G laptop without an installed operating system. I want to install the operating system from a brand new USB 3.2 Pendrive, but it doesn't recognize it or any other device (another pendrive, completely new external HDD) no matter which USB port I use. When I enter UEFI/BIOS, the only option in the Boot manager is UEFI SHELL. In the EFI Shell, I checked the device mapping but couldn't find any option that would indicate the USB device. I tried all possible options, checked their contents, and none of them contained the installer that I put on the USB using Rufus.
I'm running out of ideas, and I'm starting to suspect that there might be a problem with the laptop...

Could you help me with any suggestions on what else I could try to identify the problem?

Thank you in advance!

Answers