PredatorSense not showing GPU/CPU and settings not changeable in Helios 18 PH18-71-93CJ

dbjdodnsidlen
dbjdodnsidlen Member Posts: 18 Troubleshooter
edited August 2023 in Predator Laptops

Hi,

can someone tell me why PredatorSense does not show CPU/GPU values and my settings and presets are not being applied? Also the button to switch between fan profiles on the top left (above ESC) does not work (nothing happens when I press it).

device: Helios 18, charger is connected and unplugging/plugging does not fix it

What can I do?

I'm a bit afraid that the CPU/GPU might overheat because of this. Although I am playing games the fans are not speeding up and I cannot see any details in PredatorSense..

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,152 Trailblazer

    The Predator Sense should be working 100% on your PH18-71 laptop, uninstall the current Predator Sense and install the last Predator Sense Version: 4.1.585 dated 26th May 2023 which is the only version that is on the Predator Sense for your laptop and is the most recent one.


  • Bluebean
    Bluebean Member Posts: 2 New User

    Same problem here after i updated it using window update. I tried uninstall and install the ver 4.4.585 and it won't even open the app now… anyone can help ?

  • dbjdodnsidlen
    dbjdodnsidlen Member Posts: 18 Troubleshooter

    Update: Since my last post an update was released (now I am on V 4.1.626 which is the latest available (here in Germany)). @Bluebean how did you get 4.4?

    Now at least after a reboot the fan speeds can be adjusted again by the crappy PredatorSense tool BUT now I cannot change the behaviour of the LEDs in my keyboard and lightbar at the back of the laptop. Changing any setting here does not have any effect! They are always switched on to the maximum brightness and colored blue… WTF

    Please make this stupid tool work or just disable that ***** somehow by default at least... Don't want to walk around with a blue flashlight and not be able to switch it off anymore!!!

    Ps:

    • my device is: PH18-71-93CJ
    • btw: google account login to this forum does not work properly (only worked on my iPhone and in Edge Browser but not in Chrome or Firefox…

  • Bluebean
    Bluebean Member Posts: 2 New User

    typo 😆 i meant 4.1.585. Yes i think only 4.1.585 from the acer website works, it is working for me now. Do not update the 4.1.626 from window update, mess up everything!

  • PaulT64
    PaulT64 Member Posts: 20 Networker

    I have the same problem with my PH18-71. It said there was a new update available, so I ran the update. That wouldn't complete and kept going around in a loop telling me the update wasn't complete and to click Yes when the User Account Control notification appears. I click that, then it says the update isn't complete…

    So, I uninstalled it, rebooted, installed it again, rebooted and now all I get is the following, eventhough the supplied AC adapter is plugged in