predator neo 16 PHN16-71-73LT After clean install drivers are missing

Milarvoz
Milarvoz Member Posts: 2 New User
edited June 2023 in Predator Laptops

I recently got a predator neo 16 (PHN16-71-73LT), and after I did a clean install, the audio driver is gone, the driver for touchpad is gone, and probably a lot more gone. How do I install them back? Or am I forever doomed for downgrading back to Windows 10 for stability?

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,719 Trailblazer
    edited June 2023

    You never ever downgrade a high end gaming laptop like the Predator PHN16-71 that was designed specifically for Win-11 to Win-10 as this laptop will not work and it hasn't got all the drivers to work 100% with Win-10, also where did you get the idea that Win-11 is NOT stable? Also how did you do the Clean Install of Win-11, as you need to completely format the boot drive and then install the IRST (Intel® Rapid Storage Technology) Driver to format and continue the Win-11 installation.

    Anyway, those missing drivers that you have listed above are on the Acer Drivers & Manuals Predator PHN16-71 page, so download these missing drivers from there. What I would suggest is that you also install the latest NVidia graphics driver for the RTX4060 GPU from the NVidia site, install the GeForce Experience software to utilize the best NVidia gamming settings and install the Intel Driver Support scan as all these additional sites will install newer drivers than what Windows Update installs for your Win-11 OS and the laptop. As the addition of all these drivers will make your top end gaming Predator PHN16-71-73LT laptop with its 165Hz IPS – Intel 13th Gen i7 – GeForce RTX 4060 - 16GB DDR5 – 1TB SSD perform to its peak performance.

  • Milarvoz
    Milarvoz Member Posts: 2 New User

    I've installed drivers from that page, but for example the touchpad still doesn't work. And yes I also have the Nvidia drivers and Intel scan, but none of those helped me detect neither the audio driver nor the touchpad driver is missing.

  • StevenGen
    StevenGen ACE Posts: 12,719 Trailblazer
    edited June 2023

    That’s impossible, all the Predator PHN16-71 Acer drivers will work 100% and the audio should work as well, the touchpad and audio drivers for your laptop are installed automatically when Win-11 installs, you must have done something wrong with the Win-11 clean install, try again as the touchpad and audio drivers are all installed by windows through its installation automatically.

    When you do the clean install, you need to completely delete the boot drive and then install the IRST (Intel® Rapid Storage Technology) Driver so that the laptop recognizes the M.2 boot drive and then format the boot drive, then continue the Win-11 installation and do all the windows updates, Nvidia new graphics updates and the Intel new scan for newer Intel drivers, as the audio and the touchpad drivers should be installed through the initial Win-11 installation, if you didn’t have the touchpad driver installed then you wouldn’t be able to move the cursor through the Win-11 installation.