Helios 300 BSOD/Freezing on game

ssba12
ssba12 Member Posts: 2 New User

2023 Helios 300 (Windows 11)

So I got a Helios 300 in January of 2023. In about 2 months, while I was playing a game, it just froze on me while doing a glitched audio in the background. A few weeks later it happened again but with a BSOD showing the error code: IQRL_NOT_LESS_OR_EQUAL. It also happened today but it just froze. I noticed when it BSODS or freezes that I was idle in the game, and when the fan starts to be quite. I wasn't even playing a high end game, so its weird for me

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,523 Trailblazer

    Uninstall the graphics card driver completely using the DDU free tool from Wagnardsoft.com in Safe Mode, if you want to install the ACER VGA drivers disconnect Internet, if you want Windows find compatible drivers (recommended) just reboot.
    Uninstall any third-party security software (Avast, McAfee, etc.)
    Make sure Internet is working, open the Command Prompt as administrator. Type this command and hit enter:
    dism.exe /online /cleanup-image /restorehealth
    Run again if not completed
    Then, type this command and hit enter:
    sfc /scannow
    Run again if it repaired files till you get Found no violations.