No boot, fan running, A514-54-501Z Have blue light (and orange when plugged in) so there is power.

BigAlNYC
BigAlNYC Member Posts: 2 New User
edited June 2023 in Aspire Laptops

My laptop was in use when it suddenly went off. Restarted and about 3 minutes later it went off again. Now fan has been running for hours but screen stays dark and power switch does nothing. Have blue light (and orange when plugged in) so there is power. Connected outside monitor, but still get nothing. Any idea what this may be and what I might do next?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,035 Trailblazer

    Check the RAM DDR4 module, open the back of the laptop, disconnect the battery and take the DDR4 module out and put it firmly back in the slot. reconnect the battery, If still black screen I suspect a display adapter failure. Bring/send your laptop to Acer Services in your country for repairs.

  • Hello! Have you tried to force shutdown your computer?

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  • BigAlNYC
    BigAlNYC Member Posts: 2 New User

    Yes, did force shutdown several times, but power button only works intermittently Eventually I was able to boot the laptop up again, but it doesn't stay running for very long. Screen goes black and fan starts up.

  • Disconnect all devices (wlan, hd, ssd, ram, lithium battery, rtc battery, keyboard and touchpad). Then connect each one individually and check if the problem occurs.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)