Docking Station not working with my new laptop AV15-52

JuanGonzalez
JuanGonzalez Member Posts: 1 New User

Hello,

My Docking Station not working with my new laptop AV15-52. I believe it is because I need to use the USB 3.2 Gen 2 (3.1 Gen 2) Type-C port; however, it is used for power supply. I need to have my docking station to have an extra monitor (Laptop monitor + 2 external monitors). What can I do?

Thanks!

Juan Gonzalez

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    You must use the type-c thunderbolt #6 port on the left side for video output to external monitors. The other type-c #5 port is data-only and does NOT natively support video output without a dock with USB-to-video signal converter. The dock should also be thunderbolt certified. Docks with a video signal converter and thunderbolt certification are more expensive than docks without these specifications.

    Jack E/NJ