new laptop Nitro 5 AN517-55-57WA what the problem is. Is there any way I can find the problem.

NycholasKnoeller

I bought my laptop 2 months ago and now when I'm playing games or doing common tasks like watching a YouTube video it crashes a little. As if the image froze for 2 seconds and then returned to normal. I've tried everything and I can't figure out what the problem is. Is there any way I can find the source of the problem?

Model: Nitro 5 AN517-55-57WA

RTX 3050, 16GB RAM(8+8), 250GB + 1TB Samsung 980 PRO

[Edited the thread to add model name to the title and to add issue detail]

JackE

the image froze for 2 seconds and then returned to normal.

This is almost always due to a background scanner kicking in. Usually a 3rd party non-m i cro soft antivirus that comes bundled with the factory software. Probably n or to n or m c af ee. I remove these 3rd party scannners on my machine since Windows defender and malicious software removal tool are quite adequate and updated regularly.

Rudy21

https://community.acer.com/en/discussion/687164/new-laptop-nitro-5-an517-55-57wa-what-the-problem-is-is-there-any-way-i-can-find-the-problem

i would suggest to update the graphic card drivers and disable unwanted startup apps from task manager and background services from system configuration utility page MSCONFIG.