Acer nitro 5 AN515-55-53AG not charging the computer would not even turn on.

johnboi99
johnboi99 Member Posts: 1 New User
edited June 2023 in Nitro Gaming

my Acer nitro 5 AN515-55-53AG is not charging I do not know if it is the charger or the computer that has a problem. I tried turning the computer on knowing it still had a little bit of battery life left and the computer would not even turn on.

[Edited the thread to add model name to the title and to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,733 Trailblazer

    Plug-in the adapter and boot to Windows, create a Battery Report:
    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html
    Right click on the report on your Desktop and click on Open with Edge, then right click on that screen and click on Print to Microsoft PDF, attach the PDF file to your reply, type @Puraw at the top or click on "Quote" at the bottom of this message. If you cannot boot with the power adapter, try another power adapter WITH THE CORRECT PLUG/PIN that fits in your DC Jack port, don't plug-in incompatible pins. Or measure the DC power at the power adapter plug/pin with a Multimeter, if the test probes of the Multimeter are too thick you can stick a needle/pin in the plug barrel and measure the DC voltage between the pin and outside of the metal barrel (should be around 19 VDC).