Acer Nitro AN17-41-R8N5 Freezing at start-up

bdink
bdink Member Posts: 1 New User
edited June 2023 in Nitro Gaming

My Acer Nitro AN17-41-R8N5 periodically freezes at boot up. Have to do a hard start-up to get it started. How to fix or should I return to Amazon?

[Edited the thread to add model name to the title]

Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' near the top of the next pane. Scroll down and uncheck the box for fast startup. Save setting. Then shut down Windows normally.

    Jack E/NJ

  • Puraw
    Puraw ACE, Member Posts: 14,734 Trailblazer

    Don't know what you mean by Hard Startup, if that is a Cold Boot by pressing the Power Button a fraction of a second, that is how everybody starts a new PC. When the boot process hangs you have a driver that won't load or a bootloader issue on your drive. I suggest checking the drivers first by making a Clean or Safe Boot setup with MSConfig.exe. Press the Windows key+R and type MSConfig, click on the Boot tab and check Safe boot>Minimal>Base Video and click apply. Reboot and if that works you have to figure out if the GPU driver is causing the hanging (enable Base Video) or any of the Services (enable/disable non-Windows services in MSConfig) by trial and error. Also check for Unknown devices and yellow exclamation marks with Device Manager (also hidden devices) and uninstall those.

  • eGomes
    eGomes Member Posts: 4,802 Guru

    Try open Windows Event Viewer (eventvwr.msc) \ Applications and Services Logs \ Microsoft \ Windows \ Diagnostics-Performance \ Operational, then check for these events ID:

    100   Windows has started up
    101   This application took longer than usual to start up, resulting in a performance degradation in the system startup process
    102   This driver took longer to initialize, resulting in a performance degradation in the system start up process
    103   This startup service took longer than expected to startup, resulting in a performance degradation in the system start up process
    104   Core system took longer to initialize, resulting in a performance degradation in the system start up process
    105   Foreground optimizations (prefetching) took longer to complete, resulting in a performance degradation in the system start up process
    106   Background optimizations (prefetching) took longer to complete, resulting in a performance degradation in the system start up process
    107   Application of machine policy caused a slow down in the system start up process
    108   Application of user policy caused a slow down in the system start up process
    109   This device took longer to initialize, resulting in a performance degradation in the system start up process
    110   Session manager initialization caused a slow down in the startup process
    

    To diagnostic possible slow boot performance causes.

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' near the top of the next pane. Scroll down and uncheck the box for fast startup. Save setting. Then shut down Windows normally.

    Jack E/NJ