Acer Predator PH315-53 RTX 2060 is not working

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Ayman71
Ayman71 Member Posts: 9

Tinkerer

My RTX 2060 is not working I cant play games or connect second monitor via HDMI cable. This happened after updating windows 22H2 version. I installed new OS and installed drivers from acer. However, did not solve my problem, Please acer community help me out . Many Thanks

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  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,772 Trailblazer
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    Hi @Ayman71 when you comment on the Windows 22H2 update, do you mean an update on Windows 10 or have you installed Windows 11?


    Thank you for joining the Acer community.
    All the best.

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  • Ayman71
    Ayman71 Member Posts: 9

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    Thank you so much for your response @alejandro_AC

    My device came with windows 10 after launch of windows 11 i switched to it. However it was going smoothly, but June 14th when my system updated windows 22H2, my second monitor connected via HDMI shutdown completely. After i freshly installed windows 11 again the problems remains and installed drivers the problem still remain. Also, my NVidia control panel is not opening.

  • Ayman71
    Ayman71 Member Posts: 9

    Tinkerer

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    Please have a look

  • Commodore_1995#
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    Have you checked if the nvidia graphics card is showing up in device manager?

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  • Ayman71
    Ayman71 Member Posts: 9

    Tinkerer

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    My device manager looking like this, some sort of icon on my graphics card

  • Commodore_1995#
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    What is the error code that is showing in this driver?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Ayman71
    Ayman71 Member Posts: 9

    Tinkerer

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    No error code is displaying.

  • Commodore_1995#
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    Click on the driver twice. An error code should appear.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ayman71
    Ayman71 Member Posts: 9

    Tinkerer

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    Windows has stopped this device because it has reported problems. (Code 43)

    i found this

  • Ayman71
    Ayman71 Member Posts: 9

    Tinkerer

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    This is the image of task manager only detecting integrated intel graphics

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,772 Trailblazer
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    Please tell me the exact model of the equipment.

    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

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  • Ayman71
    Ayman71 Member Posts: 9

    Tinkerer

    edited June 2023
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    Acer Predator Helios PH315-53

    SNID 03103******

    Please help me out

    Edited the content to hide sensitive information.
    

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,772 Trailblazer
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    Thanks for the information.

    The equipment is compatible with Windows 11 but at the moment Acer does not have the necessary drivers for that version.

    If you use those from the manufacturer of the graphics card, there are no guarantees that they will work correctly either, since the laptop drivers are made expressly at the request of Acer to the manufacturer to obtain the best performance and reliability results.

    If I installed the NVidia one, check the version, this is the driver that appears in NVidia:

    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Commodore_1995#
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    Is the video card showing up in the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • abdullahadil1998
    abdullahadil1998 Member Posts: 5

    Tinkerer

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    I have exact same issue with same model predator laptop but didnt found any solution please let me know if you got a solution

  • abdullahadil1998
    abdullahadil1998 Member Posts: 5

    Tinkerer

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    i Have the same issue please let me know is there any solution