Laptop not turning on after I press the power button.

XDYEAHBOI
XDYEAHBOI Member Posts: 1 New User
edited June 2023 in Nitro Gaming

I just bought my laptop online and today it reached home. But it was not turning on after I press the power button, I even put it in charge for 1 hour and still not working. Pls help me fix

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,829 Trailblazer
    edited June 2023

    First of all, what is your new laptops model number 😂now do this, press the power button for 10 seconds continually and then let it go, as that should reset the battery and turn the laptop on, if that doesn't work or make the laptop boot then you have two choices:

    1. 1st choice - send this new laptop to Acer in your area or country or take it to Acer if their office is near you, for Acer to fix. Go to Contact Acer for further details.
    2. 2nd choice - if you are computer savvy then you can open the back cover and do a Hard Reset by disconnecting and taking the main battery out, disconnecting the BIOS battery (small black battery usually) and then using a paper clip to shoot its motherboard plug + & - pins to reset CMOS then leave all components disconnected for 15min then reconnect all then press the power key, as all this should reset your laptop and make it boot.

    Good luck and hope I've helped you out, as this is a very unusual and not a common problem with new Acer products and your problem is covered by the Acer warranty and FREE shipping to Acer service center.