I2C HID device not working (Code 10 - A request for the HID descriptor failed) on Nitro AN515-54

killmenao
killmenao Member Posts: 3 New User
edited 12:39PM in Nitro Gaming

I've seen many cases of this problem, yet no solution has fixed this problem permanently.

I've had this problem twice before and it "fixed itself" after some time (I have no idea what made the device start working again). This time, after starting the laptop from sleep mode, the cursor disappeared and the device manager showed a yellow triangle by the I2C HID device with code 10. I tried turning it off and on and it worked once, but the next day the issue appeared again and this time nothing seems to fix the issue. I have also tried reinstalling the Intel IO Host Controller - A369, but it didn't bring any results.

This is the error message from Event Viewer:

"Device ACPI\SYNA7DB5\1 had a problem starting.

Driver Name: hidi2c.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: hidi2c
Lower Filters:
Upper Filters: mshidkmdf
Problem: 0xA
Problem Status: 0xC000009E"

Is there anything I can do?

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