Acer Predator G9-593-71EH Why has my battery stopped charging?

karasmith6206
karasmith6206 Member Posts: 1 New User
edited June 2023 in Predator Laptops

I have a Acer Predator G9-593-71EH with  i7 7th Gen 7700HQ (2.80 GHz) NVIDIA GeForce GTX 1070 16 GB Memory 256 GB SSD (2 x 128 GB in Raid 0) 1 TB HDD.

Today, my battery decided to just stop charging. When i click on the battery icon, it says its plugged in but will remain at 0%. When i unplug the battery from the laptop or the battery from the outlet, my laptop turns off. i'm not sure what is wrong, and was wondering if anyone could help me. Thank you

[Edited the thread to add model name]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,150 Trailblazer

    As long as you can boot with the adapter there is no need to reset the battery or do a Power Drain. First boot to BIOS and reset to factory defaults, save on exit and reboot. Next uninstall the 2 MS battery drivers with Device manager and reboot:

    Charge the battery to 100% (if possible) till the amber charge LED turns blue, unplug the adapter and boot the laptop, work till the laptop turns itself of (hibernates). plug-in the adapter and charge to 100% again. If this did not fix it make a Battery Reports in Windows and see what the full charge capacity is, if very low you need to replace the battery.
    Paste this line in the Command Prompt:

    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

    Open the report on your Desktop with Edge and right click on the report, click Print to Microsoft PDF.

  • StevenGen
    StevenGen ACE Posts: 12,059 Trailblazer

    The Predator G9-593 is a 7 years old laptop and your oem batteries life has come to an end and needs replacing, get a new battery first, have a look at the part number of your existing battery and replace it with the same part number and a new battery. If that doesn't fix your charging issues then you have an internal power/charging issue that you need to take your laptop to either Acer support or an experienced technician to fix.

    Predator G9-593 oem main batteries fitted by Acer